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"Clean, friendly staff. Good location "

"Bit better communication between reception and bar staff, wanted a bucket of ice reception told me to go to the bar and the bar staff said I could only have it if I brought a bottle of Prosecco. "

"Great"

"The hotel is great value for money and has a great gym too. Free parking and affordable drinks at the bar."

"The hotel was noisy from 08:00 on Saturday morning with what I can only assume was a spin class being taken by someone using a mega-phone..."

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Clean. Lovely staff really good breakfast included"

"Check-in was quick and straightforward, and the front desk staff were friendly and welcoming. Unfortunately, the stay itself was very disappointing. The radiator in our room appeared to be airlocked and began making loud gurgling noises around 3:30am, waking us up. The noise was constant and intrusive, coming from right next to the bed. I reported the issue to the night desk clerk, who explained the hotel was fully booked and we couldn’t be moved. He did switch the heating system off, which stopped the noise, but by then I was fully awake and struggled to get back to sleep. There were also other issues in the room. The hairdryer’s PAT test had expired, which raises safety concerns, and the shower pressure was excessively harsh—so sharp it was almost unusable. I raised the radiator issue again with the morning desk clerk, but the response was underwhelming. Aside from an apology, I was simply advised to leave a review. Given the poor night’s sleep and the overall experience, this felt inadequate. At £80 for the night—followed by a three-hour drive the next day—I expected a much better standard of comfort and customer care. Unfortunately, this experience fell short, and based on this stay, I would choose a Premier Inn in future."

"I had a lovely stay at the Red Lion. My travel plans got changed, but the staff were incredibly accommodating and immediately put me at ease - couldn't do enough for me which is always appreciated. The rooms themselves are very cozy and comfortable - I particularly liked the abundance of bird paintings and prints as decor, they were genuinely nice surprise. The shower was a particular highlight, two different showerheads, great water pressure and some lovely complimentary shower gel and conditioner. As I was staying over a weekend, the hotel staff took the courtesy of warning about potential noise from the nearby high street, however this was a non-issue during my stay - once the window was shut, I put my head down to sleep with no issues whatsoever. I would quite gladly stay at the Red Lion again next time I'm in Basingstoke, the place has a real charm and character to it and the service was genuinely excellent."