Search Cottages in Melrose

"Decent room clean space, front staff seemed kind of indifferent, just ok, nothing to rave about."

"The staff at this hotel is always welcoming and helpful. Coffee and breakfast in the lobby is a great perk."

"Nice property and location"

"Clean, comfortable rooms. Exzcellent"

"Gotta not be so cheap with the aspirin tablet like soap bars, the cheap toilet paper too slick to grip. Other than little things like that the stay was ‘quiet’ and beds comfortable which is what you want. Oh, and the tv which had a channel list button but did not show the name of the station so trying to watch march madness games on 4 different channels took forever scrolling to find! Then had to write them down. Uncertain why all these little things even exist. Fix these. Staff was great. "

"It was nice but overall cleanliness of the room could’ve been better. Staff was friendly & free breakfast was good!"

"It was a great stay room was clean nothing to complain about "

"Very clean room staff on point!"

"I have stayed at HOM since they opened, years ago. It had become a tad tired, last time I stayed there, but they have renovated and the entire place looks great. The rooms were very reasonable - especially as it was spring break - clean, super comfortable beds. The sheets were actually a bottom fitted sheet - nice. Lots of pillows and light duvet. The A/C actually worked well. There was a fridge and a microwave. New faux wooded floors and a little seating area made it nice. One of the things I like is they put roll down shades, so no light leakage (of course door cracks and infinite glowing lights in rooms are everywhere today) Common area was pleasant and inviting and breakfast was very nice. Great coffee, real half and half, the staff kept their eye on the food and service areas and it was clean and stocked. The ultimate compliment is for the customer service. I had made a mistake with my reservation, thought I was going to end up with two rooms at the last minute. Sierra (I hope I spelled her name right) helped me via text. At that time, I'd asked for the name of the person who helped me, but they just said "glad to help" When I checked out, I wanted to find out who this person was, because nowadays, helpfulness like that is rare. She happened to be there and remembered the situation. The young woman was so pleasant and helpful. I could've seen this situation turn into "too bad, you messed up, can't help" Instead, she cared and helped. What an asset! "