"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"The room was good for our need and as a studio apt it was very well equipped. Bedding and towels very clean but room needed some extra cleaning in corners and shower plug and bathroom fan definitely in need of a good clean. Location very central for Ramsey but entrance their archway very tight"

"Apartment very sparse, inline photos. Very hot with no fans. Missing basic amenities."

"No receptacles in the bathroom are our only complaint."

"This is a great location for exploring Norfolk. We were only there one night but it was peaceful and accommodated all 3 of us with our dog. The owner was excellent with her communication but not at all intrusive. Nice touches like our own private garden with a BBQ where they kindly left some coals so we had the option to use it."

"I understand the rental was new, so there's some scope for improvement, but we got off to a bad start when I booked the property but was then told the pictures did not relate to the flat available. After negotiating we stayed, and the smart TV did not stream any channel or even Netflix, but although the shower immersion heater unit worked, the tap only ran cold in the bathroom sink, and there could have been a few more mugs, cutlery and some side plates would have been helpful. The flat needed...