B&B in Mexico and Central America

"Found a roach in our bathroom, had travelers diarrhea for 10 days had to be put on an antibiotic, the kid water area was basically enclosed nowhere near anything, the entire property needs to be updated it’s all dated and the food was mediocre at best. I truly do not understand how this place gets away with charging this much for rooms and gets positive reviews. Absolutely horrendous. "

"The resort it self is great. The staff were all very friendly. The food was below par but I expect that at an all-inclusive. "

"The staff and food were amazing!! Give them 5 stars!! Very clean resort. The amenities were average. The gym was comparable to a hotel gym…couple items not working as they should. The nightly entertainment at the resort was kind of boring except for 45 hit songs in one show. The pool area was decent but open to the wind. They could use another bar for people to go to after dinner. A sports bar would be nice too. We had the ocean view junior suite…the view was fantastic but the room felt dated. Expect fantastic service and resort food that better than most. "

"Very clean and safe hotel. Front desk set us up with a nice quiet room not street side albeit next to the elevator and some guests are rude and talk loudly while waiting for it. Wish they had soft pillow options for side/stomach sleepers. Awesome area, close to many restaurants, vendors, 24hr convenience. Would stay again! "

"I give this a 6/10 for our stay. We did all inclusive in Jamaica last year and hands down better with no tipping allowed. The food wasn't the greatest and drinks weren't consistent unless you went to same bar tender. In room dining and pool food menus were wonderful. The grill in the middle for lunch don't miss it. Might be a 10 for some and just wouldn't go back to this location. Willing to try Cancun again but definitely a different all inclusive. The biggest let down is the restaurant that cost money and all the up charge menu items. "

"The resort is spotless. Staff are so helpful. Grounds aand pool areas are beautiful. "

"The rooms and property were clean, the staff was friendly and attentive, the amenities were great, the location is perfect, and the rates were reasonable."

"The reception is the only area that truly reflects the website photos—everything else is clearly showing its age. Even the gym equipment feels outdated and stuck in a different era."

"I’ve stayed at this hotel many times and it does not disappoint. I love the big rooms and location."