10/10 Excellent
Tyrus
8 April 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, clean and near the airport
Tyrus
Stayed 1 night in Apr 2024
Hotel Universal
1.5 star property
This welcoming Mexico City hotel offers attentive service and modern amenities, steps from the mariachi musicians and energy of Plaza Garibaldi.
Choose dates to view prices
Photo gallery for Hotel Universal
Hotel Universal occupies a prime location in Mexico City's vibrant center. Travelers appreciate the practical conveniences - rooms with WiFi, free parking, and a 24/7 front desk to assist with tour arrangements and local advice.
Reviews
8.28.2 out of 10
Very good
Popular amenities
- Parking included
- Free WiFi
- Housekeeping
- 24/7 front desk
Room options
View all photos for Standard Room, 1 Double Bed
Standard Room, 1 Double Bed
7.67.6 out of 10
Good
5 reviews
(5 reviews)
Highlights
LCD TV
Private bathroom
Hair dryer
Free bottled water
Cable channels
Daily housekeeping
- 12 sq m
- Sleeps 2
- 1 Double Bed
View all photos for Superior Room, 1 King Bed
Superior Room, 1 King Bed
8.08.0 out of 10
Very good
2 reviews
(2 reviews)
Highlights
LCD TV
Private bathroom
Hair dryer
Free bottled water
Cable channels
Daily housekeeping
- 15 sq m
- Sleeps 2
- 1 King Bed
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About the neighborhood
Located in Downtown Mexico City, a neighborhood in Mexico City, Hotel Universal is near the airport. Paseo de la Reforma and Avenida Presidente Masaryk are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Palacio de Bellas Artes and Parque Zoologico de Chapultepec. Looking to enjoy an event or a game? See what's going on at Autódromo Hermanos Rodríguez or Sports Palace Dome. Visit our Mexico City travel guide
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270
What's nearby
Tlatelolco Archaelogical Site10 min walk - 0.9 km
Plaza de las Tres Culturas12 min walk - 1.0 km
Plaza Garibaldi6 min drive - 2.7 km
Palacio de Bellas Artes8 min drive - 3.4 km
Zócalo14 min drive - 6.1 km
Getting around
- Estacion F.C Hidalgo (destruida) Station2 min walk
- Mexico City Buenavista Station5 min drive
- Benito Juarez International Airport (MEX)12 min drive
Restaurants
- Tortas Gigantes la Villa5 min walk
- Las Jurásicas6 min walk
- Tortas don juan4 min walk
- Pancita D'Mundo7 min walk
- Meson del Molinero3 min walk
About this property
Hotel Universal
Hotel near Palacio de Bellas Artes
Near Alameda Central, Hotel Universal provides everything you need. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
- Free self parking
- A 24-hour front desk, a vending machine, and luggage storage
- Tour/ticket assistance, an elevator, and a front-desk safe
Room features
All guestrooms at Hotel Universal feature comforts such as free WiFi and free bottled water.
Extra amenities include:
- Bathrooms with showers and free toiletries
- LCD TVs with cable channels and DVD players
- Daily housekeeping and phones
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Height restrictions apply for onsite parking
- Free self parking on site
- Limited onsite self parking
- Onsite parking options include a garage and a carport
Family friendly
- DVD player
Conveniences
- 24-hour front desk
- Luggage storage
- Safe at front desk
- Vending machine
Guest services
- Housekeeping (daily)
- Tour and ticket assistance
Accessibility
- Elevator
More
- Smoking not allowed
Room amenities
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shower
- Slippers
- Towels provided
Entertainment
- DVD player
- LCD TV with cable channels
Food and drink
- Free bottled water
More
- Free local calls
- Phone
Policies
Check-in
Check-in start time: 8:00 AM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18
Check-out
Check-out before 2 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Important information
Optional extras
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
We should mention
Parking height restrictions apply
Property is also known as
Hotel Universal Mexico City
Universal Mexico City
Hotel Universal Hotel
Hotel Universal Mexico City
Hotel Universal Hotel Mexico City
Frequently asked questions
Is Hotel Universal pet-friendly?
No, only service animals are welcome at the property.
How much is parking?
Self parking is free at this property.
What time is check-in at Hotel Universal?
Check-in start time: 8:00 AM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).
What time is check-out at Hotel Universal?
Check-out is at 2 PM. Late check-out is available for a fee (subject to availability).
Where is Hotel Universal located?
Located in Downtown Mexico City, this hotel is 0.6 mi (1 km) from Tlatelolco Archaelogical Site and within 3 mi (5 km) of Zócalo and Palacio de Bellas Artes. Paseo de la Reforma and Basilica of Our Lady of Guadalupe are also within 3 mi (5 km). Estacion F.C Hidalgo (destruida) Station is only a 2-minute walk and Misterios Station is 17 minutes.
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Reviews
Hotel Universal Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.2
Cleanliness
7.2
Location
8.2
Staff & service
7.8
Property conditions & facilities
Rating 10 - Excellent. 122 out of 318 reviews
10 - Excellent
122
Rating 8 - Good. 122 out of 318 reviews
8 - Good
122
Rating 6 - Okay. 45 out of 318 reviews
6 - Okay
45
Rating 4 - Poor. 13 out of 318 reviews
4 - Poor
13
Rating 2 - Terrible. 16 out of 318 reviews
2 - Terrible
16
Reviews
10/10 Excellent
robert
7 October 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rbojr
clean comfortable great staff hot water
robert
Stayed 6 nights in Oct 2024
10/10 Excellent
robert
1 October 2024
Liked: Property conditions & facilities, room comfort
rbojr
clean comfortable excellent staff hot water
robert
Stayed 1 night in Sep 2024
10/10 Excellent
Ron
11 August 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Ron
Stayed 1 night in Aug 2024
8/10 Good
robert
23 May 2024
Liked: Cleanliness, staff & service, room comfort
rbojr
the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
robert
Stayed 7 nights in May 2024
4/10 Poor
Doug
8 January 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful. The bed was ok.
The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Doug
Stayed 1 night in Jan 2024
10/10 Excellent
Alina
15 August 2024
Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for a short stay
Alina
Stayed 3 nights in Aug 2024
10/10 Excellent
Nathalie
24 July 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Nathalie
Stayed 5 nights in Jun 2022
10/10 Excellent
robert
14 October 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
rbojr
amazing beautiful mexico city
robert
Stayed 7 nights in Oct 2024
2/10 Terrible
Orville
27 February 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Orville
Stayed 1 night in Feb 2024
4/10 Poor
Jose
25 February 2025
Disliked: Staff & service
El recepcionista es muy grosero. Se le pidió de forma amable si podía ayudar a instalar el chromcast al televisor de la habitación y respondió muy grosero y homofóbico...
Jose
Stayed 1 night in Feb 2025
2/10 Terrible
Fernando
19 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!Es imposible que te dejen sin agua caliente y que al llamar para saber cuánto tiempo tomará que regrese, simplemente te digan: "va a tardar" sin darte una explicación o tiempo de resolución.
NUNCA SE HOSPEDEN AQUÍ, ES VIEJO, HUELE HORRIBLE, TIENE ANIMALES EN LA ALFOMBRA Y COLCHÓN, NI POR NECESIDAD LO TOMEN COMO OPCIÓN
Fernando
Stayed 1 night in Jan 2025
8/10 Good
Elizabeth
28 September 2024
Liked: Cleanliness, staff & service
Bien todo. Resuelves
Elizabeth
Stayed 1 night in Aug 2024
4/10 Poor
ramon ferreiro
19 September 2024
Disliked: Cleanliness, amenities, property conditions & facilities
es un motel con baja calidad
ramon ferreiro
Stayed 3 nights in Sep 2024
8/10 Good
Rikardo
14 September 2024
Liked: Cleanliness, staff & service
En lo general bien
Rikardo
Stayed 1 night in Sep 2024
8/10 Good
Gladys
26 August 2024
Liked: Cleanliness, staff & service, amenities
El precio y el check in me resultaron muy convenientes para mi visita.
Gladys
Stayed 2 nights in Aug 2024
10/10 Excellent
omar
16 August 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre la atención es muy cálida
omar
Stayed 1 night in Aug 2024
10/10 Excellent
Elvia
12 August 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy padre
Pues a mi me agrado mucho muy tranquilo todo bien definitivamente si regresaría otra vez
Elvia
Stayed 1 night in Aug 2024
8/10 Good
Ismael
28 July 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio buena ubicación lugar bastante cómodo para pasar una buena noche
Ismael
Stayed 1 night in Jul 2024
6/10 Okay
Ihosbanny
24 July 2024
Liked: Staff & service, property conditions & facilities
Para su precio la verdad está muy bien, lo único malo que ví es que al tener poca ventilación mi habitación había un olor feo
Ihosbanny
Stayed 6 nights in Jul 2024
10/10 Excellent
Carlos
22 July 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la limpieza es buena, y el personal es atento
Carlos
Stayed 1 night in Jul 2024
10/10 Excellent
Javier
21 July 2024
Liked: Cleanliness, amenities, property conditions & facilities
Es tranquilo
Javier
Stayed 1 night in Jul 2024
10/10 Excellent
omar
22 June 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta limpieza
omar
Stayed 1 night in Jun 2024
2/10 Terrible
José Luis
27 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo servicio hay parejas que sólo van a tener sexo y son muy ruidosas
José Luis
Stayed 1 night in May 2024
10/10 Excellent
Elizabeth
19 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me seguira gustando te atienden con gran atencio
Elizabeth
Stayed 1 night in May 2024