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JW Marriott Hotel Mexico City Santa Fe

4.5 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for JW Marriott Hotel Mexico City Santa Fe

Sauna, hot tub, body treatments, hydrotherapy, aromatherapy, body wraps
Executive Room, 1 King Bed, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters
Front of property
Junior Suite, 1 King Bed | Executive lounge
Indoor pool
JW Marriott Hotel Mexico City Santa Fe offers a quiet escape with an indoor pool, Oriental Spa treatments, and Italian dining at two restaurants. Enjoy free WiFi in common areas and a welcoming lobby fireplace. Guests consistently praise the attentive staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Pool
  • Parking available
  • Room service
The current price is AED 562
AED 672 total
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Room, 1 King Bed, City View

Executive Room, 1 King Bed, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Executive Lounge
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Egyptian cotton linens
Separate bedroom
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

View from room

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Egyptian cotton linens
Separate bedroom
Down duvet
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Executive Lounge
Free cribs/infant beds
HDTV
Pillow menu
Separate bedroom
Blackout drapes/curtains
Down duvet
  • 57 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, City View

View from room

Deluxe Room, 2 Double Beds, Non Smoking, City View

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Air conditioning
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Egyptian cotton linens
Separate bedroom
Down duvet
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds, City View

Executive Room, 2 Double Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Room, 2 Double Beds, City View

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Executive Lounge
Free cribs/infant beds
HDTV
Pillow menu
Premium bedding
Egyptian cotton linens
Separate bedroom
  • 56 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
Ave Sante Fe 160 Col Santa F, Mexico City, 01219

What's nearby

  • Samara Shops - 2 min walk - 0.2 km
  • Expo Santa Fe Mexico - 9 min walk - 0.8 km
  • Parque La Mexicana - 15 min walk - 1.3 km
  • Santa Fe Center Mall - 17 min walk - 1.5 km
  • Ciudad de los Ninos - 19 min walk - 1.6 km

Getting around

  • Santa Fé Station - 16 min walk
  • Mexico City Fortuna Station - 20 min drive
  • Benito Juarez International Airport (MEX) - 46 min drive

Restaurants

  • ‪Fisher's - ‬2 min walk
  • ‪Vapiano - ‬2 min walk
  • ‪Quattro - ‬1 min walk
  • ‪Restaurant CUA - ‬1 min walk
  • ‪Cúa - ‬1 min walk

About this property

JW Marriott Hotel Mexico City Santa Fe

Luxury hotel near Parque Zoologico de Chapultepec
Located close to Santa Fe Center Mall, JW Marriott Hotel Mexico City Santa Fe provides an airport shuttle, a garden, and dry cleaning/laundry services. Treat yourself to a massage, a facial, or hydrotherapy at Oriental Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Free WiFi in public areas is available to all guests, along with a fireplace in the lobby and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Express check-out, laundry services, and an elevator
  • Multilingual staff, luggage storage, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff
Room features
All 221 rooms offer comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like first-run movies and pillow menus.
Other conveniences in all rooms include:
  • Egyptian cotton sheets, down comforters, and free cribs/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch HDTVs with cable channels and first-run movies
  • LED light bulbs, coffee/tea makers, and daily housekeeping

Similar properties

Outdoor pool, sun loungers

Hilton Mexico City Santa Fe

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 1,013 reviews
The price is AED 409
AED 489 total
includes taxes & fees
23 Nov - 24 Nov
Hilton Mexico City Santa Fe

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 142 per day)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Self parking on site (MXN 120 per night)
  • Valet parking on site (MXN 120 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 450 for adults and MXN 190 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cua
  • Quattro

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 15 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels
  • First-run movies
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 1:00 PM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 450 for adults and MXN 190 for children
  • Fee for in-room wireless internet: MXN 142 per day (rates may vary)
  • Airport shuttle fee: MXN 2200 per vehicle (roundtrip)
  • Self parking fee: MXN 120 per night
  • Valet parking fee: MXN 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

JW Marriott Hotel Mexico City Santa Fe
JW Marriott Mexico City Santa Fe
JW Marriott Mexico City ta Fe
JW Marriott Hotel Mexico City Santa Fe Hotel
JW Marriott Hotel Mexico City Santa Fe Mexico City
JW Marriott Hotel Mexico City Santa Fe Hotel Mexico City

Frequently asked questions

Does JW Marriott Hotel Mexico City Santa Fe have a pool?

Yes, this property has an indoor pool.

Is JW Marriott Hotel Mexico City Santa Fe pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Hotel Mexico City Santa Fe?

Self parking is available for MXN 120 per night. Valet parking is available for MXN 120 per night.

What time is check-in at JW Marriott Hotel Mexico City Santa Fe?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

What time is check-out at JW Marriott Hotel Mexico City Santa Fe?

Check-out is at 1:00 PM.

Does JW Marriott Hotel Mexico City Santa Fe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2200 per vehicle applies.

Where is JW Marriott Hotel Mexico City Santa Fe located?

Located in Santa Fe, this luxury hotel is within 9 mi (15 km) of Parque Zoologico de Chapultepec, Chapultepec Castle, and Angel of Independence Monument. Palacio de Bellas Artes and Torre Latinoamericana are also within 12 mi (20 km). Santa Fé Station is 16 minutes by foot.

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Reviews

JW Marriott Hotel Mexico City Santa Fe Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.2

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 496 out of 704 reviews
Rating 8 - Good. 125 out of 704 reviews
Rating 6 - Okay. 41 out of 704 reviews
Rating 4 - Poor. 19 out of 704 reviews
Rating 2 - Terrible. 23 out of 704 reviews

Reviews

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mal hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 3 nights in Jun 2025

10/10 Excellent

Antonio Rebolledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful, surrounding area is walkable to the park. Stores are not far from the property.
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel at a great price!
Stayed 1 night in Nov 2023

10/10 Excellent

JORGE DANIEL HOYOS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 5 nights in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive. The location was great for exploring Santa Fe.
Stayed 1 night in Apr 2023

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Location, good property overall
Stayed 4 nights in Mar 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!
Stayed 1 night in Nov 2023

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an aging property but it remains quiet, comfortable, and sparkling clean. Marriott Bonvoy service remains impeccable (reception, concierge, room service).
Stayed 1 night in Oct 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well ubicated in the area, nice room
Stayed 1 night in Dec 2022

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service had a wonderful experience, highly recommended
Stayed 6 nights in May 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, room comfort

Best Hotel in México City

Staff is amazing. Truly great stay. I can speak with years of experience in CDMX hotels. This is the best.
Stayed 1 night in Jul 2022

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Going to the JW Marriott Santa Fe is like going home. Super friendly staff where everybody calls me by my name. Clean rooms and if any issue arises, the fix it immediately and more.
Stayed 6 nights in Jun 2024

10/10 Excellent

jose alberto garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service. Safe
Stayed 4 nights in Jul 2023

6/10 Okay

Jeniffer

Liked: Cleanliness, staff & service
A lot of their plugs didn’t work. And the air conditioner/heater made a lot of noise. However, the staff was very nice and attentive. The room was clean and so was the entire hotel.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is great!
Stayed 3 nights in Apr 2023

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tks
Stayed 1 night in Nov 2023

10/10 Excellent

James Ywh-Ren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2023

6/10 Okay

Luisa

Liked: Cleanliness
A
Stayed 2 nights in Feb 2023

2/10 Terrible

MARILENNY

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 5 nights in Aug 2023

8/10 Good

Alessandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Three great things about the Marriott: / amazing staff and attentiveness / great breakfast / reasonable parking price One thing I did not like is that they charge you extra for bottled water, which is unreasonable as first of all its a 5 star hotel and second we are in Mexico City and we cannot drink tap water. They should offer alternatives to reduce plastic like maybe thermos with filtered water or pitchers of drinking water.
Stayed 1 night in Apr 2024

4/10 Poor

JESUS

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible rooms. I booked a KING room. Well Pleas everybody need to know the bed are NOT King Size all the beds in all of the category King room are QUEEN I even mesure them. The room is so small that is why they have a Queen bed and not KING, Pls do not book a KING room it is better to book 2 queen beds room, There is a Mirror next to the bed that reflects the TV when is on and that disturbs so much, There is no need to have a Bath Tub in the bathroom ! that makes the shower so small like a cruise ship cabin shower. It is a wasted space. The Westin next door (sister hotel) has no tub and the bathrooom is great the shower so spacious. The shower head at the JW is old and so bad condition they need new ones. Average terrible stay. So happy was only 1 night stay. People at the front desk are so nice. Sorry for my complaint but Defenitely stay at the WESTIN.
Stayed 1 night in Mar 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo cumplió con las expectativas
Stayed 2 nights in Oct 2025

10/10 Excellent

Olinca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was short but very comfortable.
Stayed 2 nights in Oct 2025