"Stayed here 22/8/26 to 27/8/26 visiting family
We received a warm welcome and given advice on facilities. We booked a superior room through Expedia, and stayed in room number 112 breakfast and evening meal included however we like to eat out. We did try evening meals twice it was ok. Rooms were clean but missed the cleaning morning after our arrival. Even though we put the sign for cleaning on the door. I don’t understand this when plenty of staff were around the corridor. Just to be aware, I took a bottle of water I’d paid for out off the mini bar in the room and took it into the dining room, one off the waiters sighed a receipt to say I had bought it in the restaurant. I showed the receptionist with dark hair I don’t know her name? our signatures on our cards that didn’t match the signature on receipt. who took our payment for lots off items from the mini bar, main bar, and restaurant. So we wasn’t charged.
The morning we left we were charged for a Coke. We’d bought a large bottle of Coke from the shop and left half a bottle in the room. Well when I questioned this with the receptionist, the receptionist (with dark hair) who we paid our last bill was stood in reception and questioned when I mentioned we hadn’t had the coke and left half of a bottle from the store. She pulled a face and spoke to her colleague. Well we just paid for the coke I just couldn’t be bothered to say anymore. So just be aware I’m a honest person I was absolutely disgusted."
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