6/10
The Hotel treats the people staying at the residences like intruders. If you want to use the facilities at the Hotel which it advertises are available to the residences, stay at the hotel. The residences are nice if you just want a place to stay but don't think of it as being at a hotel. Weekly towel changes are ALL they offer.
The indoor pool is cold and the SPA if not a hot tub! It is a cold water tub with jets!
The manager did apologize for the way we were treated only after looking up the booking to confirm that we had hotel privileges.