Skip to main content

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive

5.0 star property

Choose dates to view prices

At Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive, you can look forward to a free breakfast buffet, a nightclub, and a swim-up bar. With a beachfront location, sun loungers, and snorkeling, this resort is the perfect place to soak up some sun. Treat yourself to a Swedish massage, a manicure/pedicure, or reflexology at the onsite spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. Enjoy the gym, as well as activities like volleyball, basketball, and kayaking. In addition to a poolside bar and designer stores on site, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Pet friendly
The current price is AED 1,721
AED 1,721 total
includes taxes & fees
27 May - 28 May

See the benefits you'll enjoy with VIP Access

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or above
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Junior Suite Tropical View - King

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Tropical View - King

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Tropical View - DBL

Junior Suite Tropical View - DBL | Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Tropical View - DBL

  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Pool View - King

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Pool View - King

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Partial Ocean View - King

Junior Suite Partial Ocean View - King | Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Partial Ocean View - King

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Partial Ocean View - DBL

Junior Suite Partial Ocean View - DBL | View from room

Junior Suite Partial Ocean View - DBL

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View King Bed

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Ocean View King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean View Double Beds

Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Ocean View Double Beds

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Swimout - King

Junior Suite Swimout - King | Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Swimout - King

8.0 out of 10
Very good
(3 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Swimout - DBL

Junior Suite Swimout - DBL | Minibar, in-room safe, free WiFi, bed sheets

Junior Suite Swimout - DBL

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club JR Suite Partial Ocean View - King

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club JR Suite Partial Ocean View - King

  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club JR Suite Partial Ocean View - DBL

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club JR Suite Partial Ocean View - DBL

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean View - King

Preferred Club Junior Suite Ocean View - King | Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Junior Suite Ocean View - King

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean View - DBL

Preferred Club Junior Suite Ocean View - DBL | View from room

Preferred Club Junior Suite Ocean View - DBL

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Swimout - King

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Junior Suite Swimout - King

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Junior Suite Swimout - DBL

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Junior Suite Swimout - DBL

  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Junior Suite Ocean Front - DBL

Preferred Club Junior Suite Ocean Front - DBL | Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Junior Suite Ocean Front - DBL

  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean Front

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Master Suite Ocean Front

  • Ocean view
  • 110 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Master Suite Ocean Front Swimout

Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Master Suite Ocean Front Swimout

  • Ocean view
  • 110 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Presidential Suite Ocean Front

Preferred Club Presidential Suite Ocean Front | Minibar, in-room safe, free WiFi, bed sheets

Preferred Club Presidential Suite Ocean Front

  • Ocean view
  • 165 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Miches, Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive is on the beach. Playa Limón is another place to visit that comes recommended. Take an opportunity to explore the area for water adventures such as fishing. Visit our Miches travel guide
View more Resorts in Miches
Map
Camino a Costa Esmeralda, Playa Esmeralda, Miches, El Seibo

What's nearby

  • Aerial drone view of paradise beach with palm trees, blue water and mountains at the Esmeralda beach, Miches, Dominican Republic
    Playa Esmeralda
    13 min drive - 5.2 km
  • Refugio de Vida Silvestre Lagunas Redonda y Limón
    18 min drive - 6.7 km
  • Playa Arriba
    37 min drive - 21.4 km
  • Montaña Redonda
    38 min drive - 22.0 km

Getting around

  • Punta Cana Intl. Airport (PUJ)
    109 min drive

Restaurants

  • Batey
    7 min drive
  • Coco Café
  • Market Cafe
    1 min walk
  • Yuca Beach Grill
    7 min drive
  • Himitsu
    7 min walk

About this property

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive

Luxury all-inclusive resort on the waterfront
At Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive, you can look forward to a free breakfast buffet, a nightclub, and a swim-up bar. With a beachfront location, sun loungers, and snorkeling, this resort is the perfect place to soak up some sun. Indulge in a Swedish massage, a manicure/pedicure, and reflexology at the onsite spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. Enjoy the gym, as well as activities like volleyball, basketball, and kayaking. Free in-room WiFi is available to all guests, along with a poolside bar and designer stores on site.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools along with a waterslide, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Tennis courts, evening entertainment, and concierge services
  • Tennis lessons on site, wedding services, and meeting rooms
Room features
All 500 rooms feature comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • Separate tubs/showers, hair dryers, and shampoo
  • LED TVs with cable channels
  • Wardrobes/closets, tablet computers, and coffee/tea makers

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball
Offsite tours

Lessons/classes/games

Aerobics
Dancing
Language

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas
Serenade All Suites - Adults Only Resort
Punta Cana
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
8.6 out of 10, Excellent, 4,679 reviews
The price is AED 955
AED 1,223 total
includes taxes & fees
8 Jun - 9 Jun
Serenade All Suites - Adults Only Resort
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bordeaux
  • Castaways
  • Dona Altagracia
  • Portofino
  • Seaside Grill

Things to do

  • 2 hot tubs
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Padel
  • Piano
  • Sailing
  • Shopping
  • Snorkeling
  • Tennis
  • Tennis lessons
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator

More

  • 4 floors
  • 6 buildings
  • Ballroom
  • Banquet hall
  • Built in 2024
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Tablet computer

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 7:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools. Pool access is from 7:00 AM–6:30 PM.

How much does it cost to stay at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

As of 25 May 2026, prices found for a 1-night stay for 2 adults at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive on 27 May 2026 start from AED 1,721, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive pet-friendly?

Yes, Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive located?

Nestled on the beach, this Miches resort is 15.3 mi (24.6 km) from Playa Limón.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Secrets Playa Esmeralda Resort & Spa - Adults Only - All Inclusive Reviews

8.8

Excellent

9.6

Cleanliness

9.0

Amenities

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 79 out of 120 reviews
Rating 8 - Good. 19 out of 120 reviews
Rating 6 - Okay. 12 out of 120 reviews
Rating 4 - Poor. 7 out of 120 reviews
Rating 2 - Terrible. 3 out of 120 reviews

Reviews

Verified

10/10 Excellent

Yenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was excellent, we enjoyed everything, food was 10/10, staff very kind everywhere. Our butler Ivan was the best. Thank you for everything. We’ll be back soon!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar, spa and staff were professional and cery friendly
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurants was very good! The piano bar was so fun every night and really enjoyed the saxophone player. Beach was beautiful. Rooms were great!
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The massage at the spa was excellent. The staff was exceptional -- attentive and friendly. Beautiful grounds!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Wiliam Scott

Liked: Cleanliness, amenities, property conditions & facilities
Beach is the best part about the place .. it’s excellent !! Property itself was nice .. food was good. Beach makes it worth it !!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very nice. The resort is nice. The staff was extremely welcoming and attentive. The view from our balcony was perfect. The selection of restaurants was also very nice.
Poolside
Swim out
Walkway between secrets and dreams on the beach side
Beach
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
The food was great and we felt very safe
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time to DR, first time at this resort. Can’t beat the location, the beach is stunning! The resort was beautiful. Excellent service, great food. Only complaint is none of the hot tubs were hot, rather they were pool temperature or luke warm. I would love to return to this place. I hope the hot tubs are hot next time :-)
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

Bill

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort most of the staff were great but the culinary program desperately needs help
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing with a simple layout for ease of movement around. The spa services I received were top notch. I recommend visiting the spa to everyone when there. The on-property entertainment team are the best in class as they ensured a fun time all day everyday. And last but not least stop by the preferred club pool bar and see Maximus for a delicious cocktail. Tell him I sent you.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Trudy

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly. The beach views were amazing. The resort was beautiful. There were activities day and night. Many restaurants from which to choose, however the food was just average.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Marie Josee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still need some improvement in the service but globally extremely good. The entertainment team was very good. Thanks to Mr.Brown and Mr.Candy! If you like swimming in the ocean, the hotel is directly in front of agitated water. We had a few days with no swimming allowed. But you can walk outside the complex limit to get into calmer and crystalline water.
Stayed 9 nights in Apr 2026
Verified

10/10 Excellent

Angelo J

Liked: Cleanliness, amenities, property conditions & facilities
Yes it was spectacular view and recommend for future visit.
Stayed 7 nights in Aug 2025
Verified

8/10 Good

Isnely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful the staff is very nice this more for relaxing
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff waa very good room was ready and nice when we got there pool was awesome
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Travon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. Modern establishment, service was great. A bit far from the airport and excursions but overall great experience. Cleanliness 10/10, friendly staff. Preferred is highly recommended
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

leo

Liked: Cleanliness, amenities, property conditions & facilities
The whole experience was great , clean , luxurious, food was ok, but everything else made that go away
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Narinder

Liked: Cleanliness, room comfort
Disliked: Staff & service
All great apart from restaurants which is slow
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

STANLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is incredible, one of the nicest in the Dominican Republic. The pools, rooms, food, drinks and coffee house were very good. Our butler also was a gem and answered all our questions, made dinning reservations and even walked us to different areas of the resort. My wife and i enjoyed our stay very much.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ho Sum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool and beach clean room food need improvement
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Yavnika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and i spent our honeymoon/ his birthday and everything was great. Entertainment was great, the staff house keeping was twice a day, the pool was great ..we really enjoyed
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room Food 8.5/10 Some of the staff were amazing and some seemed depressed/bothered Music by the pool DJ always sounded like spring break. It would have been ok but not every day for 7 days. We will most likely not return or next time pay more and stay in the preferred section.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Just left after 10 days. Rooms great (we had Secrets Preferred), beach spectacular, nice pools and pool bars. But restaurants only so, so. We tried 6 restaurants to try and get a good steak. Not one good one. Tough meat and always overcooked, sorry to say. Lambchops at Bordeaux were excellent and good seafood at Tierra. Otherwise pretty mediocre food at the a la carte restaurants. We live in Chicago, with world class restaurants, but are not food snobs and do not expect great food at AIs. But these restaurants were just disappointing, at least to us. Actually we liked the buffets best -- you could see what you were getting before deciding what to put on your plate. We have been to a lot of all inclusives over the years and the food here was just a C.
Stayed 9 nights in Mar 2026
Verified

8/10 Good

soyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is brand new resort and a bit far from the airport. (about 1 1/2 hrs. from PUJ) Not so crowded yet, so staffs recognize most of guest which was very convenient and made services are pleasant all the time during my stay. Foods are good, drink selections are good. All staffs are very friendly and nice.
Stayed 4 nights in Oct 2025
Verified

4/10 Poor

Grace

Liked: Cleanliness
Disliked: Property conditions & facilities
Beautiful location with extremely friendly and accommodating staff. Many issues: lots of doors in the pool area don't close or lock properly, ordered room service that didn't arrive twice, housekeeping staff did not acknowledge the "no doorbell/do not disturb" lights (or use the doorbell at all). The buffet breakfast and lunch were good but the restaurants were hit or miss. The app did not correctly reflect which restaurants were open. The resort is definitely still getting its footing.
Stayed 4 nights in Dec 2025