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"We arrived at hotel at 11:45 p.m., did not actually get the keys to our room until 1:30 a.m. Due to a computer glitch, the hotel was overbooked. The woman at the front desk was under a lot of pressure from irate reservation-holders, but valiantly tried to find rooms for everyone. Those booked for more than one day had to go to other hotels, which the New Yorker management found and paid for. Because our reservation was only for one night, we lucked out and got the last available room. It was also the best room in the hotel, a suite with a private balcony on the 38th floor — maybe they were saving that room in case a celebrity showed up at the last-minute. Our accommodations were fantastic, and they gave us complimentary breakfast and let us check out late (3 p.m.) so we could get some sleep. Clearly they felt bad about the chaos at check-in, but they more than made up for it."

"Everything was perfect. For new customers it can be a little confusing as it's a huge place , also the lounge chairs are for $$ at the pool, but for the price of the hotel room you can afford to pay for amenities. Extremely affordable room price. "

"It’s the best "

"Loved our stay here"

"We loved our room and the view we had. The food was excellent. We had ordered room service to our room and the burgers we had were delicious. We also loved the clubs here. "

"Muy buen hotel , céntrico, el personal muy amable y dispuestos. Nos encanta."

"Nice stay"

"Cleanly, friendly & attentive staff! Truly a gem we will come back again after this experience! "

"Great hotel! "