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"Stayed at Bahia Principe Luxury Grand and it honestly didn’t match the “luxury” branding. Check-in was delayed and my room wasn’t ready until about 4:30 PM. From the start there were major issues with my room key—it didn’t work for over an hour on arrival and required multiple trips to security. It was never properly resolved either; the key continued to be unreliable and even failed again on the last night, forcing another long hassle just to get into my room. Service throughout the resort was consistently cold and unhelpful, with staff often coming off as dismissive, which made basic interactions frustrating instead of welcoming. Food was also below average—repetitive, inconsistent, and not reflective of a higher-end resort. The property itself looks nice, but the ongoing key problems, poor service, and weak food quality really bring the entire experience down. Would I visit Jamaica again? Yes. Would I stay here again? No. "

"Excellent Breakfast "

"Spacious clean air conditioned room. Buffet breakfast was delicious. Friendly and helpful staff. Grounds of the property were clean and perfectly maintained. Free shuttle to the private beach. Ambience at dinner in the evenings was superb 👌. "

"Great staff and facility. My family and I enjoyed our stay! "

"With the possible exception of some places in Italy, I have NEVER been to such a child-friendly environment. The staff were incredible and made us feel like home. It was like staying in a Jamaican uncle's house on the beach. We will definitely go back!"

"This hotel was not as Jamaican friendly/ catered much for authentic Jamaicans based on my experience. As an authentic Jamaican back home to vacation , the food was trash! Unfortunately that is what I was looking forward to the most. The beef served one of those nights was so tough, oh my gosh! Customer service for the most part was good. A young lady by the vegetarian bar was rude one day, not in what she said, but with her tone, and mannerism. It is good that the hotel has many activities planned daily, some of which I did enjoy. However, night life is mostly catered for the older population. This destination is for older white caucasians. There are a few restaurants on this property which my partner and I did sign up for: the only one we tried was the one in the sea( not remembering the name), nothing great about the food, and I felt this dining was rushed, so we just wasn’t interested in trying the others. I had hair services done here, ridiculously expensive, not worth it, well wasn’t for me! Maybe if your Caucasian it will be though, I observed they use their more skilled people to facilitate those requests. Five stars to housekeeping, checking in /out service, dance class team, ladies whom did the massage, front desk ladies at the spa…. that nice lady whom took the extra time to see if my partner and I wanted the massage done together as it was booked separately. "

"EXCELLENT "

"Great property with spacious living area, updated kitchen, two bedroom and two bathrooms. The pools are just a few steps off of balcony of this ground floor ocean front unit. Host was very accomodating and communicative throughout our stay."

"room was clean when we arrived. but was never cleaned for the 3 days we were there. drain was also giving a foul smell"