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"The property has so much construction going on that it’s quite an inconvenience. They should lower their rates for everyone’s inconvenience! Mud everywhere! The restaurant is no longer and all that’s available is a very small, limited seating “Milk house” that has very limited food items. Long, out of the way entrance to their pools. Puddles of muddy water we had to navigate through to get to the Crater. "

"Clean room, fast check-in. "

"Very clean and newly updated rooms. The exterior could be improved, but it was fine. Breakfast was alright. "

" The food was good and parking was great and great location to Provo Airport"

"The room was not clean. Only in the way of hair is in the bathroom. Not a huge deal. But the fact that the hot tub was not working when we arrived and we had especially asked about that 24 hours before. The staff was not friendly or even helpful. As we’ve mentioned in other reviews, it starts from the top and the general manager, who apparently does not come there over the weekend was brutally rude and accused us of something not honest and true at all. Under her there are the front desk people who were even less accommodating or maybe that’s a bad word. We had no high expectations other than the basics and they just looked at us like we were crazy and we were being unreasonable. The hot tub was murky flat water and it was cold. Not just a little bit cold. It was cold. They ultimately moved us to a room that was functional with hot water yet the door did not work. They spent two hours on the front door, changing the lock and the key code pad. The maintenance guys were wonderful. Jorge and.another were trying so hard to get the door to function so that we could leave and enjoy our stay. That never happened and truly the best thing about this place was that they let us out of our reservation. We went down the street and found something for the same price yet much nicer. In fact, it was even less. Courtyard Marriott. In Cottonwood. What a wonderful place. It was a refreshing change from the weird attitude of the Hampton. What a bummer."

"The breakfast was much better than average. The staff seem to turn over every time I stay at the crystal inn but"

"Great staff, easy and safe parking, so clean. Adequate breakfast and if not to your liking Whole Foods is next door. Quiet too "

"The bathtub faucet was leaking, so much wasted water. Our room did not get attended to we used the bag for the ice bucket the first night and it was not replaced. We did get new towels but that was all as far as the room. The air conditioner did not keep the room cool. Food ran out at breakfast and was not replenished."

"Wonderful property with staff who seem to be care about their guests experience-Colton and Walter went the extra mile to help resolve a car issue that we had . "