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"Friendly Rooftop staff.Had safe issues sorted immediately. Breakfast Amazing and also offer a takeout one but you order in advance. Room awful not value for money tho clean smaller than we expected for a Executive room. 9th floor in a corner where the drainpipes were! so continual noise from the rain water even after rain had stopped. Would be better not to put people through the stress of being in this room when it is a 60th birthday celebration and the paying guest needs to sleep for health reasons and early travel we slept one night out of three nights stay. On complaining we were ignored and found staff rude after three complaints,and a room visit to record the noise which the gentleman agreed was noisy It would of been better customer service to move us for the last two nights. I wrote a email to hotel whilst travelling to Laguna for the day I had no reply. On returning to our room a token of bubbly and fruit which I thought was too little to late. We were so tired we drank one glass each the rest was left to go flat unfortunately with no apologies made . Excellent location and most staff very obliging . Aurora especially in the Rooftop terrace."

"Great location. Lovely room. Friendly, helpful and efficient staff. Great breakfast. A very enjoyable stay in Milan."

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"The staff was very friendly and courteous. The breakfast buffet was excellent."

"The wifi doesn’t reach the rooms, the other amenities are great. PLEASE BE AWARE OF BED BUGS, three from my party got bit by them "

"It was clean and modern"

"Loved the airport. So convenient. Enjoyed an terrific dinner at the restaurant "

"Rooms were comfortable and well equipped. Good downstairs bar. Excellent location"

"My wife and I stayed at Hotel Berna for 2 nights in May 2026. The hotel staff was very friendly, professional, and helpful. The hotel was clean, well maintained, the room was nicely appointed and spacious. The hotel is walking distance to the Milan Central Train Station. Additionally, there are a variety of restaurants withing easy walking distance, in fact one right next door and another across the street, both of which we ate at and had no complaints. Our only complaint is that the carpet in our room needed to have a deep cleaning, shampooed thoroughly removing all stains."