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"Pleasant and polite staff who is helpful."

"Friendly staff, clean and modern hotel, great location, and a nice breakfast each morning "

"It was hard to appreciate the full experience as the staff did not have an English translation for key protocol or amenities (I realise it is noted when booking that staff don’t speak English ) But to move forward and guests to experience the full Onsen experience this would be an enhancement The room was spacious but suffered from condensation and could do with some more up to date Electrical points "

"We took japanese style bedroom but the futons were super thin so uncomfortable. The private onsen was a bit smelly making the experience less enjoyable. For the travel to reach the place, we struggle little to go by bus. For the positive, the staff was amazing and helpful, the breakfast has lot of varieties for everyone. The room was super clean, spacious and very beautiful. Spending time with dogs around was lovely... what an amazing concept hotel."

"We had a lovely stay. The staff were very hospitable and dinner on both nights was a brilliant experience. The private onsens were gorgeous. Highly recommend for a traditional Japanese stay."

"Great and comfortable facility in a very quiet area. Breakfast was excellent "

"Very nice, clean accommodations in a beautiful town"

"Nice hotel with an old Japanese style, very efficient staff , close to the train station "

"Relaxing spa"

"It was a magical experience. Huge room. Very friendly staff. Offering of extra experiences as medidation is a plus. "

"Fantastic location,amazing river onsen and friendly helpful staff. "