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"A traditional hotel with helpful staff"

"Excellent location for skiing. Staff were superb and there was an excellent vibe in the hotel. Would certainly stay again."

"Excellent stay. Great location for ski lifts especially with the escalators! The pool and spa area were great. Kids loved having a pool. We stayed in a 6 person 1 bedroom apartment and would definitely stay again!"

"I would have preferred an evening menu that you could choose rather than the set menus. Breakfast was excellent. The massage lady I had was superb. The reception was hit and miss. I tried to book the evening meal there but was told to book it at the restaurant however no one was there to take the booking so I had to keep going back. The bar staff were great and the happy hour and afternoon tea was a great touch. No towels at the pool was annoying when the spa people were away you couldn’t get a towel. I think the spa should be free for guests all day it just the morning. Pool table and games is good. Room cleaner kept coming into the room when the do not disturb ticket was on the door. The dryer in the ski boot room didn’t work in the locker. The location and design of the hotel was great. All in all a fabulous holiday. Thank you "

"Great hotel, comfortable and great breakfast. Great location to head up the mountain for a ski! Will stay again "

"Staff were great at check in and breakfast, room was spotless and everything felt very new. Room was really well equipped, wish I was staying longer😅"

"Arrived early 1pm room was however available . If we wanted to use it early we needed to pay 15 euros which we did as it had snowed and was cold . Check in is not until 5pm and you have to check out by 10 am , not even 24 hours ! Room was cold 17 degrees radiator did not work air conditioning unit inadequate for size of room . No tea / coffee facilities in room . Breakfast not included . We were moved to another room which was much warmer . However tap in bath was loose and shower leaked all over the side . Ate in the restaurant steak was tough and chips overcooked and dry . Staff were pleasant enough . We were so disappointed as Hôtel is such a lovely old building . Rooms need to be invested in ."

"Staff were rude. Would not allow my niece in the hotel who was staying in the second room I booked. Told her she had to be staying at the hotel and she said she was but they did not believe her and would not let her in. They were incredibly rude. She gave her room number but the room was under my brothers name and so they would not let her. But the room was for 2 people and it is their fault they did not ask for the name of the second person. She was there when I checked in. Incredibly impolite. "