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"Staff is exceptional. Things happen but it's wonderful when these things are immediately resolved. Staff goes above and beyond. Would recommend and stay again."

"it has improved a lot in service quality and logistics. congratulations"

"The service at this hotel is on another level. Every single member of staff from housekeeping to the restaurant team went out of their way to make sure your needs are attended to. Special thank you to reception who allowed me to check in a few hours early and to Ajay and Alina in the restaurant who made ever breakfast and dinner amazing. The food here was superb too, the pool was amazing, I would recommend this place and suggest you do halfboard as the area around is close to the tourist area but Delhi traffic is horrendous and I wouldn't venture out alone in the evenings. The outside is similar to all other hotels in Delhi. Also, the smell in the hallway was absolutely devine! "

"Very nice place to stay while visiting New Delhi"

"A wonderful, historic hotel. Built in 1903 and situated in the Civil Lines area of Delhi, this is definitely a place you should consider. It goes without saying that the public areas, grounds and rooms are spot-on, well-maintained and spotlessly clean. The real selling point here though is the service. I can honestly say that the staff here, from the General Manager down, provided some of the best service I have ever experienced. Unfortunately, my luggage was mislaid by the airline and I was without it for 2 days. The staff couldn’t have been more supportive and provided me with essentials and even clothing as well as ordering a cab to take me to a local shopping centre to purchase a couple of items. Everyone was friendly, helpful and kind and I was frequently greeted by name around the hotel. Outstanding and highly recommended hotel in a nice, green area away from the hustle and bustle and with a number of bars and dining options within a 5 minute walk – as well as the Civil Lines Metro station which will connect you with anywhere in the city. "

"Excellent customer service special mention to Namira on horizon lounge for a kindness and attention to detail. She is a credit to Shangri- La Eros"

"Excellent location, traditional ambience, best food and very customer friendly"

"Service staff from the time pick us @ at airport back-and-forth absolutely magnificent. Incredible attentive staff the place it’s sparkling clean beautiful details you feel the care of people working there . Not that many hotels I have visited are at that level. Thank everyone who made my stay memorable. "

"Great location and easily accessible to restaurants and main attractions."