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"The hotels.com website advised secure parking was available. This was not the case. Parking was not specific to the hotel we had to park in the general motorway services area. I was also surprised to have to pay an additional £5 a day for this unsafe parking. I did not know about this charge prior to arrival as it is hidden in the hotels.com small print which you have to click on several times before you can see it. I was advised that parking is free if you book directly with Days Inn."

"Good place to stopover"

"Stunning location, excellent facilities and a beautiful view to wake up to overlooking the river. I would stay here again in a heartbeat."

"A good place to stop especially for a person with limited mobility. We found all on the level access to the building and to the rooms we used. Would stay there again on our way to Scotland. 😊"

"Very expensive room service for basic dinner plus £10 service charge . Also basic continental breakfast. Limited choice - no ham and cheese ?? 1970’s bedroom furniture. Nothing coordinated."

"Not being able to charge to the room is a real pain and puts me off visiting hotels. Like the last Macdonald hotel chain I stayed at this week week the food selection was minimal but the quality was good. "

"Tea was excellent and a great variety. Service always excellent and staff friendly and accommodating. We stayed a couple of days and if back in that area I would stay at this hotel."

"The food was very good and plentiful. Breakfast was filling and delicious. The staff were friendly and helpful. Only thing we would say, is that the room and bathroom needs a little bit of TLC. Other than that, the room was spacious and well equipped. The bathroom too was large with thoughtful extras in place. Unlike most hotels, the Balmoral did not just have a couple of sachets tea, coffee, milk and biscuits, they had lovely tubs of them, plus a jug of milk in the fridge!! Top marks for that. "

"Breakfast was poor and very underwhelming"