"Most of the staff at backstage were very helpful, although it was soured slightly by an evening meal we had there one night. The food was good but expensive. The discount for hotel guests was not applied and we were not allowed to book the costs to our room. I enquired about this at the front desk the day after and is was told they couldn't help. I wouldn't eat there again.
I also asked to borrow a plate to take to our room and I clearly wasn't trusted enough for this and they said they couldn't, but gave me cardboard lid from some kind of food container. Anywhere else would have just given my a plate.
On a positive note, the bicycles by the door are free to use for guests, you just need to book them out.
Spent a fortune staying here for about a week, so really expected better service."