New Palm Tree Hotel

Colonial hotel with 2 restaurants and free breakfast

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Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Popular amenities

Breakfast included
Room service
Air conditioning
Housekeeping
24/7 front desk
Laundry

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 4 of 4 rooms

Twin Room

Highlights

Air conditioning

Connecting rooms available

Refrigerator

Ceiling fan

Private bathroom

Desk

In-room safe

City view
6 sq m
Sleeps 2
2 Twin Beds

Standard Double Room

Highlights

Air conditioning

Connecting rooms available

Refrigerator

Ceiling fan

Private bathroom

Desk

In-room safe

City view
6 sq m
Sleeps 2
1 Double Bed

Triple Room

Highlights

Air conditioning

Connecting rooms available

Refrigerator

Ceiling fan

Private bathroom

Desk

In-room safe

City view
8 sq m
Sleeps 3
3 Twin Beds

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

Highlights

Terrace

Air conditioning

Connecting rooms available

Refrigerator

Ceiling fan

Private bathroom

Desk

Sea view
45 sq m
Sleeps 5
1 King Bed and 3 Twin Beds

About the neighborhood

Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100

What's nearby

Shree Cutch Satsang Swaminarayan Temple - 13 min walk - 1.2 km
Fort Jesus - 15 min walk - 1.3 km
Mombasa Island - 18 min walk - 1.6 km
Mombasa Marine National Park - 7 min drive - 7.0 km
Nyali Beach - 12 min drive - 9.6 km

Getting around

Mombasa (MBA-Moi Intl.) - 24 min drive

Restaurants

‪Mackinon Market (Markiti) - ‬11 min walk
‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
‪Barka Restaurant - ‬6 min walk
‪Tarboush Cafe - ‬4 min walk
‪Qaffee Point - ‬6 min walk

About this property

New Palm Tree Hotel

Hotel near Fort Jesus

Located close to Holy Ghost Cathedral and Shree Cutch Satsang Swaminarayan Temple, New Palm Tree Hotel provides free cooked-to-order breakfast, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy African cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as laundry facilities and a business center.

You'll also enjoy the following perks during your stay:

Free self parking
A roundtrip airport shuttle (surcharge), express check-out, and express check-in
Smoke-free premises, free newspapers, and ATM/banking services

Room features

All guestrooms at New Palm Tree Hotel boast perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.

Extra amenities include:

Bathrooms with showers
Refrigerators, ceiling fans, and daily housekeeping

Languages

English, German

Similar properties

Breakfast included
Parking included
Free WiFi
Restaurant

Property amenities

Internet

Available in all rooms: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM to 9:00 AM
2 restaurants
A coffee shop/cafe
Coffee and tea in common areas

Restaurants on site

Kitobero Cafe

Things to do

TV in common areas

Family friendly

In-room refrigerator
Laundry facilities

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance

Business services

Business center
Meeting room

Outdoors

Picnic area
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair accessible (may have limitations)

1 building
2 floors
Built in 1954
Colonial architecture
Smoke-free property

Room amenities

Bathroom

Private bathroom
Shower
Towels provided

Entertainment

21-inch TV

Food and drink

24-hour room service
Refrigerator

Air conditioning
Ceiling fan
Connecting rooms available
Desk
Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 4 AM

Express check-in available

Check-out

Check-out before 10 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Airport shuttle fee: KES 1500 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

Property is also known as

New Palm Hotel

New Palm Tree

New Palm Tree Hotel

New Palm Tree Hotel Mombasa

New Palm Tree Mombasa

New Palm Tree Hotel Hotel

New Palm Tree Hotel Mombasa

New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Is New Palm Tree Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at New Palm Tree Hotel?

Self parking is free at this property.

What time is check-in at New Palm Tree Hotel?

Check-in start time: noon; Check-in end time: 4 AM.

What time is check-out at New Palm Tree Hotel?

Check-out is at 10 AM.

Does New Palm Tree Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 1500 per vehicle applies.

Where is New Palm Tree Hotel located?

Located in the heart of Mombasa, this hotel is within 1 mi (2 km) of Holy Ghost Cathedral, Shree Cutch Satsang Swaminarayan Temple, and Fort Jesus. Leven House and Mombasa Marine National Park are also within 6 mi (10 km).

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New Palm Tree Hotel Reviews

6.0

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

4/10

The hotel was not clean. Wifi was bad

Stayed 1 night in Oct 2018

2/10

The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.

Stayed 3 nights in Aug 2018

4/10

Lieu practique pour une visite en ville pas plus Accueil ok Bataille mostique garantie

Stayed 1 night in Aug 2018

4/10

Stayed 1 night in Aug 2018

10/10

We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.

Stayed 7 nights in Jul 2018

10/10

Nice staffs, very good stie, but not good facilitties

Stayed 1 night in Jul 2018

2/10

Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside

Stayed 2 nights in Jun 2018

6/10

We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.

Stayed 1 night in Apr 2018

4/10

This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10

Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.

Stayed 2 nights in Mar 2018

8/10

Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B

Stayed 1 night in Feb 2018

2/10

Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel

Stayed 2 nights in Jan 2018

4/10

Das Zimmer hat schon sicher bessere Zeiten erlebt. Heruntergekommenes Mobiliar im Zimmer und vor dem Zimmer auf der Gemeinschaft Terrasse, Bad ekelhaft mit vielen Rostflecken und Ausbesserungen. Einrichtung beschädigt. Insgesamt ein erbärmlicher Zustand, nachdem auch das Frühstück spartanisch ausfiel.

Stayed 1 night in Dec 2017