"Have stayed at this hotel annually multiple times for over a decade
Greeted by a smile and genuinely caring Mario at front desk
He unfortunately noticed we had a glitch with our reservation and immediately said he would speak to management to try to help us
He addressed the supervisor less than a meter away in front of us and she responded in greek to him .. she did so without looking up at us once despite being in front of us nor showing empathy for issue…we could tell by his red face he was embarrassed by the lack of professionalism the supervisor exhibited. He then asked if we heard her answer to which we said didn’t understand.. she did not attempt to address us herself rather made him deliver her message of lack of willingness to even try to help
He later on his own found a gesture as he knew how frustrating the glitch was for us. He did so with professionalism and compassion
Usually staff is good from top down they say however in this case the opposite is true and the supervisor could learn from Mario courtesy and professionalism even if delivering disappointing news.
He is why we would return"
"except for the garbage dumpsters at the front of the hotel. It was a wonderful place to explore Athens. Cobblestone streets, outdoor restaurants and shopping with in steps.
Lovley outdoor seating area in front of the hotel."
"Very convenient location for visiting old town Athens. Everything was walkable. Room was good. Staff was helpful. Rooftop dining was nice. Breakfast had lots of options. The elevator was small if you are claustrophobic (but stairs are an option). Very happy with our stay."
"Professional staff and management. Beautiful rooms and facilities. Great view and food. Excellent passionate staff with care and hospitality. Definitely recommended."
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