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"4 star"

"This was the second and last time we stayed at this hellhole, the room was dirty, a sea view but you can't see out of the window , it was that dirty, I asked several times for it I be cleaned , for my sheets to be changed and room cleaned , and they didn't , £360 for two nights for this level of service. The radiators are on all day and all night full blast in the room, this is no exaggeration. The TV or remote doesn't work and is about 20 years old, I can not understand how it can be this bad and still run as a business, I feel like I've been scammed . There's a kids play room in the basement, the door handle is hanging off if a kid ran to that door and lost balance they have there eye out. Its laughable they've don't nothing to rectify the poor service in anyway, when I spoke to the manager when we were leaving he wasn't in anyway sympathetic or concerned about all the problems we had, just gave me another email address and totally passed the book as as did every member of staff I spoke to all weekend. Do not waste your money and do not stay at this hotel, worst hotel experience of my life, will never visit again Warning to anyone thinking of visiting Blackpool, just have a look about and avoid this place like the plague"

"very good will come back"

"Terrible breakfast, bars & coffee stations not open, had to book to use the pool, extra charge for parking"

"It was clean, staff were helpful, spa nice and clean"

"All perfect. "

"Stop over stay on the way to Scotland. Great staff and dinner and breakfast were great. Rooms comfortable if a little dated. All good"

"Lovely staff, great breakfast and excellent value for money "

"Brilliant value for money with an excellent breakfast"