Does SureStay Hotel by Best Western Mt Pleasant have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is SureStay Hotel by Best Western Mt Pleasant pet-friendly?

Yes, this property allows cats and dogs with a maximum weight of up to 80 lbs per pet. There's a fee of USD 30.00 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at SureStay Hotel by Best Western Mt Pleasant?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Mt Pleasant?

Check-in begins at 4 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Mt Pleasant?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is SureStay Hotel by Best Western Mt Pleasant located?

Situated in Mount Pleasant, this hotel is within a 5-minute walk of Titus Regional Medical Center and Mount Pleasant Civic Center. Sweet Shop Candies and Modern Western Museum are also within 2 mi (3 km).

SureStay Hotel by Best Western Mt Pleasant Reviews, Deals & Photos 2025

10/10 Excellent

Angela

29 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was clean, the bed was comfortable, and the shower water pressure and temperature was great. Convenient location off the highway with minimal roadway noise. I will stay again when I'm in the area.

Stayed 1 night in Aug 2025

10/10 Excellent

Christina

21 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to rest up and relax!

Stayed 1 night in May 2025

4/10 Poor

Wendy

14 October 2025

Disliked: Cleanliness, property conditions & facilities

Musty room, had mold on bathroom ceiling, urin all over the toilet, dead crickets and cockroachs all over the room. If you dont get breakfast before 8:00am its gone and it isn't much of a breakfast, bare minimum I asked if they had yogurt she said yes and only brought 2 out to put in the fridge when this was at 7:15, very cheap dirty rooms

Stayed 3 nights in Oct 2025

8/10 Good

Lisa

7 July 2025

Getting to your room outside while the bugs were terrible. Next time I’ll get a room I can get to from inside the hotel

Stayed 2 nights in Jul 2025

6/10 Okay

Sheila

25 April 2025

Liked: Staff & service

The staff was absolutely fantastic! While this property is a bit older, it could definitely benefit from a remodel and updated furnishings.

Stayed 1 night in Apr 2025

8/10 Good

Jerry

4 June 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay in Mt Pleasant was not part of my trip.

Stayed 1 night in Jun 2025

10/10 Excellent

Chelesta

21 April 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The front desk personnel was good. I walked in in to check in and was greeted right away. She gave a few options to get to our room. When we needed more towels we go them in a good timely manner. Breakfast was good as well.

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

23 March 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

This location is quiet, I was allowed to check in 30 minutes early. The room was clean, tv and wifi both worked well. Check out was quick and easy. Several fast food places are within walking distance. I would definitely stay at this location again.

Stayed 1 night in Mar 2025

4/10 Poor

Misty

25 June 2025

Disliked: Cleanliness, amenities

I only stayed one of the two nights I was scheduled to stay. Didn’t even ask for a refund, just changed hotels. I’m pretty easy going but when I feel things jumping on me and have bites on my body…I’m out! Staff was friendly and they did clean the room before arrival, I could tell. It’s just so so old and dingy. As a woman alone I did not feel super safe but I’m always packing so I stayed until I started to feel the “bugs.” I suspect they were fleas.

Stayed 2 nights in Jun 2025

10/10 Excellent

Dana

21 April 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Place was clean and easily accessible to freeway

Stayed 1 night in Apr 2024

2/10 Terrible

J. Isaac

24 August 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Bathroom door look as if it hadn't been cleaned before. Roach came out of no where in the bathroom. Toilet was leaking water from somewhere on the back, it wobbled. The bed was as if a huge person was sleeping in-between my wife and I we kept ending up in the middle because of it. Now we both have back issues from this stay. Lower back, both of us, soreness. Coffee pot look like it was never cleaned from the dust on it. (Did not attempt to use) Iron was sticky from something. Microwave buttons didn't work properly. No tissue in the tissue dispenser. The front door looked cracked open at the trim. The gym was not clean for use so I did not attempt to workout. I do not recommend this place.

Stayed 1 night in Aug 2025

8/10 Good

Gerardo

19 March 2025

Liked: Cleanliness, staff & service

No me gusto

Stayed 1 night in Mar 2025

8/10 Good

Amanda

20 February 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was a good stay

It was a little old but nice place to stay other than the pillows everything was great .the young lady at check in that night was wonderful. More places need people like her.

Stayed 1 night in Feb 2023

4/10 Poor

Leticia

13 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I came in for a one night business trip. It wasn't the greatest but it wasn't the worse either. Room was clean, bed was comfy, jetted tub was clean. I would stay again. I was gone before breakfast so i dont know how their breakfast was.

Stayed 1 night in Jul 2024

4/10 Poor

Zach

18 February 2024

Disliked: Cleanliness, staff & service

Don't plan on a breakfast. Gross

Stayed 5 nights in Feb 2024

6/10 Okay

Aaron

15 February 2024

Liked: Staff & service

Very dated. Fridge had leftover food in it from the last guests. Had to ask for towels and linens for the hide a bed. None in the room.

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

25 April 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Quick 12 hr stop.

The main photos of the hotel made me think it was a stand alone hotel. It is actually the open air hallways and outward facing doors. My fault for not looking harder at the website. I just needed a quick 12 hr stop. Room could have used a deep clean, but it was very large! It had no bugs and the bed was clean and comfortable. The TV channels were super limited & had no cartoons (i had a toddler with me) and, i noticed half the channels that were suppose to work said the signal was bad. Really close to tons of good options, a hospital and the highway.

Stayed 1 night in Apr 2024

6/10 Okay

Michelle

31 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All on me I booked here with Expedia, and this whole month has been crazy, hit by tornado at home three totalled vehicles tree on house, trees down everywhere property just destroyed, and then husband loses wallet right after all that, had to cancel cards reorder cards place holds on stuff you name this month brought it, but anyway I booked here late at night thought it was for Arkansas, once I put in maps realized I was way off. We stopped in and asked about cancelation, they only charged me half and young up front was very helpful and kind and went above and beyond trying to help me, said I sis have to contact Expedia though regarding the refund amount of 45.so I got on phone and oh my gosh I thought I would never contact anyone with expwdia, but finally 35 minutes after Ai talking I did, meillani I think was her name and she was very helpful, she even called and tried to get me full refund even though we already tried that and I was happy with half of it. She apologized she couldn't do more, but I thanked her for all her help. She assured me my refund would be for the 45.00 nothing less. I thanked hotel clerk also. Who contended with my moody husband and apologized to me for it, I said no honey I'm sorry cuz it's not your fault I did this and hw should act better. Anyway worst part of this is that it was one more thing to my month, and having hardest time reaching anyone with Expedia they really need to fix that.

Stayed 1 night in May 2025

2/10 Terrible

Verified traveler

8 January 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

tay clear

Very dirty I had to clean the bathroom in the same just so I can use it I wasn’t expecting to have to clean before I stayed and it was very late check it anyway so I staid about three or four hours and still I paid full price and I clean my own room looks like a vacuum hadn’t ever cleaned those floors and there’s so much hair in the shower just all-around nasty waste of money. Oh and then to top that check out isn’t till 11 but by 10:00 Even with the do not disturb sign in the door six times they could try coming in the room clean skip the shower because the towels are so nasty I just couldn’t bring myself to use them

Stayed 1 night in Jan 2021

2/10 Terrible

Herminia

3 May 2023

Disliked: Staff & service, amenities

I booked this room in advance solely for the reason of the jacuzzi room. Unfortunately during my stay I was not able to use it due to it not working. We did not find out about this inconvenience until we tried to use it late in the night before our check out. Since it was our last night stay I decided to talk to the receptionists at check out to report the issue and to receive some compensation for the inconvenience. The receptionists excallated the concern to the manager. The manager didn't apologize and proceeded to say "I already received the best rate possible and there was nothing else that can be done." I don't find it fair practice to be charged for a quality of standard that was not received. I don't expect a full refund but I was requesting a fair discount for the inconveniance.

2/10 Terrible

Karolyn

20 October 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

This property is in a sketchy area. It is an old motel. We went into the first room given to us and there was a large cockroach on the wall. (I wanted to leave this place and go elsewhere, but I could not reach anyone with Expedia customer service to cancel this reservation.)The 2nd room was ok, but I didn't feel good about the place. There was no breakfast even though it has that on the website. I do not recommend staying here. For a Best Western property, it was a big disappointment.

Stayed 1 night in Oct 2025

10/10 Excellent

Colin

22 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

been there many times there always very welcoming and helpful great place to stay

Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

12 August 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet and clean

Stayed 1 night in Aug 2025

10/10 Excellent

Justin

2 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

This was the most charming hotel I stayed at on a recent road trip. I wouldn’t call it fancy, but it was well maintained and clean. From the dolphin fresco at bottom of the pool To the arch in my room it felt like someplace that Wednesday from the book American Gods would stay at. Once the A/C had a chance to run, it was a really nice stay :)

Stayed 1 night in Jun 2025

6/10 Okay

Renee

17 June 2025

Good a/c comfortable bed

Stayed 7 nights in May 2025

SureStay Hotel by Best Western Mt Pleasant

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