Naifaru Vacations from AED3,930

Overall nice stay with great snorkeling. We stayed at water villa and ate at the Lagoon restaurant. The food can use improvement in quality and consistency. Service staff was nice. We filled out the survey for food on our 2nd day and the staff really took it seriously and made sure we had good food options rest of our stay. Breakfast was consistently awesome. Lunch and dinner varied in our opinion. I wish our host treated the food allergy we reported seriously as we had kiwi sent to our room as well served on a 10 person excursion without an alternative. The staff was nice to have kind gestures when we shared the food allergy issue. Just not the 5-star personalized experience we expected. We booked on Expedia 7 days before we arrived. The hotel never confirmed our arrival flight. Hope the property better manages communication. Luckily there was another family on the same flight so we didn’t wait for the boat transfer. Just an unnecessary stressful beginning when you do not hear back from the property.

The room and the service. The view is spectacular

I expected cleaner beaches

It's ok for a 4-star. We spoke several times with the front desk manager (Shahin), who was outstanding! However, it feels like he cannot make big changes happen as the hotel is underinvested from the top. Shahin saved the experience -- without him we would have given this place a 2 star max. We reached out to senior management and were totally ignored. This actually explains why the place is unlikely to change in the future. GM is too busy thinking revenue, not experience. He won't get much revenue UNLESS he improves customer experiences.

The resort was nice, but honestly, we expected more. We stayed at Over the Ocean water villa, from where the view was amazing. But … the porch was not maintained well and part of the wood/thorn entered in my foot for which I needed to go to the hospital (to be fair they didn't make me pay the bill). Also, even though the view is amazing, The water near the water villas is dirty and full of soap, so you can't really enjoy it or enter directly (if not at 6 am). There was a big reef for snorkelling but the paths were not maintained well and almost every time you needed to step on a coral to arrive in the deep. Another thing that we really didn't like is that in our all-inclusive package, it was written that everything in the minibar is included, but when we arrived there only soft drinks were free in the minibar and there is a crazy system that they didn't replenish automatically the minimar but you have to order the drinks every time. Snacks are also not included in the all-inclusive package. On the other hand, the island is big and you have a lot to do even if it's raining. The stuff is amazing, the food was good and the excursions are amazing and must-see!