8/10 Good
Kristi R.
20 May, 2024
Kuleana 314
The property was great, beautiful view, great pool, turtles right off shore. Awesome. The unit was fine, but there were only 4 bath towels, 4 hand towels and 3 washcloths. The washer was broken when we arrived. We had been notified that a repairperson was coming, so that was expected. Not expected was that the part for the washer was either incorrect or did not fix the problem. A new washer/dryer was ordered, but it was going to take a week. Since we only had 4 towels and the repairperson used them to mop up the mess while trying to fix the machine we had to use the laundry facilities on the property. You could not use your credit card to run the washer, you had to buy a laundry card and load amounts of money on that. It cost $10 to do 2 loads of wash. Then, when the new appliance came, the guy that installed it messed up the bathroom door, it would not close. Then, the door came off the track and nothing we did would make it stay. We had to prop it up like a privacy screen. Not good with 4 adults using the bathroom. (not to mention the door was like a bi-fold closet door with wood slats, not very private even when it did close)
There were not enough lights in the living room, very dim. There were no tools or anything in the unit to try to fix anything yourself. There were dead (large) bugs behind the TV. None of this by itself would make me give a bad review, but all together, it was too much.
Kristi R.
Stayed 16 nights in May 2024