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"Took more than 1,000,000 pesos from me despite not using the reservation. Even though I told them I was cancelling they still took all the money for the reservation . I made it very clear we wouldn't be attending, my granpda made the reservation and he's not great with technology, so he didn't know how to cancel with Expedia. By the time I could help it was too late and they took the entire cost of the 4 nights. I understand that there would be some costs involved with this, and as such I was...

"Excellent location with great customer service"

"Very nice place "

"It is a good option, cheap, clean, and kindly staff. Location convenient. Bye"

"Hotel Frances La Maison is a quaint hotel in the middle of Pasto. The rooms are clean and filled with the amenities. It has a touch of French since the proprietor is French. Breakfast and conversation is included which makes a stay in Pasto complete."

"Although the staff was very kind and helpful, the room was extremely disappointing due to the fact they did not deliver the room as per Expedia platform: very small for two people , very poor ventilation, and very uncomfortable. "

"This hotel was comfortable and pleasant in a nice neighborhood. Everything is new. It was quiet while I was there. Many rooms were unoccupied. However, I would make note that you will clearly hear voices from other rooms even though people are talking at a normal volume. If the hotel was fully occupied it would be very unpleasant . Windows do not open to the outside. They open into a light shaft and noise travels up and down. "