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El Establo

3.0 star property

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Take advantage of free continental breakfast, a garden, and laundry facilities at El Establo. Guests can connect to free in-room WiFi.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi
  • Laundry
  • Housekeeping

About this property

El Establo

  • Hotel in the city center
  • You can look forward to free continental breakfast, a garden, and laundry facilities at El Establo. Guests can connect to free in-room WiFi.
  • Room features
  • All guestrooms at El Establo offer amenities such as free WiFi, safes, and sound-insulated walls.
  • Extra amenities include:
    • Blackout drapes/curtains, restaurant dining guides, and local maps
    • Heating and daily housekeeping

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an access code
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).
  • A damage deposit of USD 100000 will be collected before check-in.
  • Deposit is payable by bank transfer and is due within 72 hours of booking the reservation.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Frequently asked questions

Is El Establo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

El Establo doesn't offer parking.

What time is check-in at El Establo?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at El Establo?

Check-out is at 10:00 AM.

Where is El Establo located?

Located in the heart of Natales, this hotel is within a 15-minute walk of Plaza de Armas and Centro Cultural Natalis. History Museum and Puerto Natales Casino are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.8

9.0

Cleanliness

8.0

Amenities

8.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 3 out of 5 reviews
Rating 8 - Good. 0 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 2 out of 5 reviews

Reviews

Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Establo is fabulous. Between the bus station and downtown it is close to everything (10 min walk). Very clean and well organized. Fit us perfectly for our stay pre and post hiking. Muchos Gracias.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place once you step inside

It's classified as a Hostal and the area where it is located gave us pause but once you step in the property is excellent. Nice spacious rooms with amenities. Breakfast is delivered the prior night which makes planning the early morning trips easy. Even though the area around the Hostal is a bit run down we never felt unsafe, based on that would recommend.
Stayed 4 nights in Nov 2024
Verified

2/10 Terrible

Randolph

Disliked: Staff & service
No one was available for check in, despite Expedia instructions. Facility was locked. We had to pay to go elsewhere for the night. Dont believe instructions sent by expedia.
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Jaime

I prepaid for a one night stay at this hotel. However, on the morning of the scheduled stay, I received an e-mail indicating that the room would not be available due to some last minute repairs. I was told that they "upgraded" to a different hotel outside of the town center. I was also told to call them at a specific phone number. Since the main reason I had chosen this hotel in the first place was because they were close to the bus station where I would have a 7am departure, the changed location would not work. I immediately called them several times to try to explain why but there was nobody picking up the phone. At the time, I was at the Torres del Paine and ready to go out on the trail. As I would not have cellphone access for the rest of the day, I asked that they cancel the reservation and refund me the money sc they could not offer me the room I paid for. At the end of the day I returned to Puerto Natales. Seeing that I that I had not received any reply, I tried calling them again around 5pm. Again, there was no answer. Therefore, I went ahead and checked in at a different hotel. Around 6:30pm, I finally got a response, which said that, unfortunately, the number they gave me was not working at the time. Secondly, they said the room was now available at the original location. Since I had already checked in into a different hotel, I again asked for a refund but there has not been any response whatsoever ever since.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025