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"The staff and property are five star. The breakfast buffet is exceptional. The spa and pool area are beautiful. Frankie at the front desk was very informative on activities to do in the area. This is the only property to stay at when visiting Cinque Terra. You want to stay in Levanto which has many shops, restaurants and beach compared to the Cinque Terra cities which are overcrowded. Many thanks to the general manager and his staff. "

"We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again. "

"Faultless experience! This beautiful hotel has the best views of Santa Margherita and Portfino. Our suite with balcony and sea views was spacious and beautifully decorated with 2 bathrooms and a separate sitting room. The staff were excellent and breakfast on the terrace was stunning. For 4 days in May 2025 it felt like a fairytale in a palace. "