Search Apartments in Neanderthal S-Bahn

"We had booked this hotel for two nights. we called before our arrival and said we would get there around 8.30pm and we were told it was ok. When we arrived at 8.20pm nobody was there to guid us to our room. We went to the gym which was closing and a guy said I can come and help you. He gave us the key to our room and disappeared. We had requested a roller bed for our daughter and instead we found something like a kid crib in our room. So we couldn't sleep comfortably in that room and there was nobody at the hotel to seek help from. We finally called the man who had told us would meet us at the hotel, and enquired about the roller bed situation. He was extremely rude and said if you don't like it you can leave. I said OK, we can leave tomorrow and you need to refund us the 2nd night. He was just very angry and hung up on me. We left the next morning and no matter how much we tried to get the refund they refused. So it was a horrible stay for us and the hotel was in the middle of nowhere. We don't recommend this hotel at all and I don't think you can call this place a hotel. It's mostly like a gym for the people in the neighborhood. Terrible experience and a waste of money."

"Everything perfect wonderful breakfast"

"Nice and cozy"

"Wonderful place I recommend it "

"The hotel and staff were very nice, is in a residential area so it is quiet and has a hometown feeling."

"Overall great !"

"Lovely place, great staff. Friendly. Place is really clean. The staff spoke really good English. "

"Ich konnte leider kurzfristig nicht anreisen und mir wurde ohne das ich fragen musste die City-Tax erstattet (nicht-stornierbarer Tarif). Guter Service - Danke schön!"

"Great unique property close to A3 and DUS airport. Dining too expensive as only buffet option. Great breakfast & spa facilities though "