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"superb location. excellent service. the only "negative" thing is that their tax is 33%, which is very high."

"Property was well maintained and is surrounded with extensive landscaped gardens ideal for a relaxing holiday. The staff are very courteous and friendly. The room was well appointed although a few more plug points and also access to USB charging would have been appreciated. The breakfast was excellent! I highly recommend this place."

"Very good customer service, clean, good location and a lovely room. I was impressed. I would definitely use this hotel if visiting Colombo again."

"Great hospitality "

"Everyone was so kind. Staff was really excellent going the extra mile. Even leaving notes and colors for my daughter in the room"

" Absolutely amazing stay at Shangri-La Colombo! The hotel is stunning and super comfortable, but what really stood out was the incredible service. Special thanks to Nisal at the front desk—so professional and helpful—and Ishani in the lobby lounge, who was warm, friendly, and made us feel truly welcome. Everything from check-in to check-out was seamless. Highly recommend and can’t wait to come back! "

"Hospitality and location"

"My stay at Jetwing Lagoon was truly exceptional. The manager, Romello Perera and Front Office Manager, Theresa Phyo went above and beyond to make sure everything was perfect. Theresa, who helped me with reservations at other Jetwing properties, was amazing. Her kindness, professionalism, and attention to detail made planning the rest of my journey in Sri Lanka effortless and enjoyable. The setting is serene, the service is great - the spirit of hospitality is alive. I would recommend this beautiful sanctuary to any traveler. "

"I arrived late to the hotel and the staff was there ready to welcome me and get me all settled in. They were super helpful and always attentive. The restaurant was delicious, the room was massive and clean, the pool was relaxing and the hotel grounds were absolutely beautiful. It’s a hidden gem in Colombo. "