"Same quality we usually expect from a Best Western. The waffle maker was a big hit!"

"I recently stayed here for several nights and overall had a positive experience. Things didn't start out that way, as the first room I was assigned was really grim. There was an awful smell coming from the carpet (similar to wet dog) and permeated the entire space and bathroom. In addition, the toilet was running and didn't have a functioning flush. I was really hesitant to approach the front desk and complain, as am usually not a picky or confrontational person. However, I had nothing to lose...