2/10 Terrible
Rob C.
31 March 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
SCAM DO NOT BOOK THEY WILL STEAL FROM YOU
I booked this on a Tuesday. The posting on VRBO said that I would need to present ID at check in. I was fine with that. But then I got emails and phone calls and text messages from various numbers claiming to be the host saying that they needed me to send photocopies of the front and back of my Driver's License and my credit card. I said "can I read you the number over the phone" because it is not safe to share whole images of the card with a stranger online like that. They said no. Then I said please cancel. They said I cannot cancel, and then charged me--they had not charged me until I asked to cancel--it was only during the phone call where they demanded my credit card image that they put the charge for the entire stay on my card. Later in the week, they cancelled my reservation because I refused to electronically share images of my driver's license and credit card with them. That is to say--the HOST cancelled the reservation! But they had already charged me for the entire stay, and they did not issue a refund. I demand a refund and that this host be permanently banned from using VRBO to committ fraud. On top of all that, when I called the official merchant's phone number (the one my bank has for them, connected to the charge on my credit card) I got a automated message offering me free medical devices. They do not have any staff on site to allow you to check in in person. The supervisor is a call center that is very noisy with lots of others calling. SCAM DONT BOOK!
Rob C.
Stayed 17 nights in Mar 2025