The property was lovely! Only issue… fireplace very tricky to operate. However, check in process was not good at all! The office was closed where we were to get access card . It took 2 calls to the 800 # … at 11:00pm on a cold evening! The call center informed us they knew the office had not been open and redirected us to a different hotel to get our access key. They never contacted us before we arrived and called ourselves, though they knew the office had closed unexpectedly.