Find Hotel with a Concierge in Niagara Wine Region

"Didn’t utilize "

"Room was clean with a comfortable bed. View was amazing and well worth the stay. Staff was very friendly. Appreciated the free shuttle to parking area. "

"The location is unbelievable, simply put- it’s everything you need in Niagara Falls on the Canadian side. The view is breathtaking! Staff wonderful, friendly and welcoming. Walking distance to so much, yet convenient if you need to drive to some local sites… Would come back again in a heartbeat!!"

"We showed up for our reservation to find out there was an issue with our room and we are not staying at the oaks hotel anymore but at the Hilton down the street selling it as an upgrade to is at no extra cost. We picked the oaks specifically from its location to a restaurant we were meeting a large group at. While the Hilton wasn’t much further it was not what we wanted when booking. No phone calls or email letting us know, but only finding out when finely making it through the line up at the front desk. We move to the other location which was even busier at the front desk. Get through the line and find out there was no onsite parking left and we would need to drive to a satellite lot and shuttle back. But the shuttle is free and they’ll charge us the same rate that would have been at the Oakes on-site lot. With all of the confusion and check ins at both site it was about an hour and a half to finally check in. What’s even more frustrating is if we couldn’t make it to this reservation we would have been charged for the night as it was non refundable. But we can be relocated to a completely different site no word from anyone and still pay full price. I mentioned this to the front desk at the Hilton and she let me know if I did want to cancel we would have to take that up with the Oakes and MAYBE they would give us our money back."

"Overall great experience, room was nice , we liked that we could see our car from the parking lot . Also liked that it was on the second floor so easy access from stairs "

"Very clean everyone was super professional & kind . It made us a family feel safe . Also the suite with falls view was spectacular thanks to everyone from front seat to the door man did a fantastic job can’t wait to go for a longer stay ."

"Clean and nice staffs"

"( my family had 2 rooms- 4 travellers ) The rooms were clean, there was no hot water for showers. One of the rooms had no heat for 2 days, on day 2 maintenance came to put in a new unit. ( Rooms have no microwave , but there is a fridge) depending when you go , parking can be tricky. Staff were friendly. The casino is a short walk. We only ate in the hotel once TGIF ( as prices are higher)"

"The staff was very attentive and friendly. The room was a bit dated and had some stains on the walls and couch. "