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"Great staff, ready to be of service in anyway, and kind. We will definitely come back again."

"The hotel was great with many little amenities on offer at the foyer. Decent bathroom with tub. This one also had a small gym which seemed to be minimally used and was perfect for our needs. Perfect location for easy access to train station and local eateries. Room was a really good size when you have a decent amount of luggage."

"Requested for rooms with "

"Very conveniently located. Link to train station. Very nice Japanese breakfast. Staff were very friendly and service oriented"

"Women side Roten Buro was broken or fixing and could not use them but it was not notified prior. I would not picked this resort had I known the Toten Buro was not available. "

"Great breakfast - good location - excellent price"

"everything is good, only a little more effort in keeping rooms clean will be fantastic. Not meaning room is dirty, but there is dust accumulated on lamps and corners......"

"Room was clean, staff were lovey, price point is fantastic. There’s one thing that made this hotel stay completely awful, and this is speaking on behalf of a group of 4 with two rooms: The beds are completely f***ed. It’s like sleeping on a sheet of plastic supported by a metal frame. We were all waking up at all hours of the night because the beds were so awful. They caused us all a great deal of back and neck pain. We may as well have just slept on the floor. The fact that this issue was across two separate rooms and all four of us felt it leads me to believe that every bed in the hotel is like this. I beg of you, if you can swing an extra couple of bucks, book something a little nicer and get a hotel that won’t totally throw your back out. "

"clean and quiet room; good breakfast; near the bus stop; great city view; The hotel can help to receive package and stores luggage in front desk for multiple days. But the heater is so hot, unable to switch off. The breakfast buffet start at 0630am, the guest unable to take the first bus to the Zao onsen."