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"Awesome location and friendly front desk staff. "

"Staff are lovely. Hotel restaurant is amazing. Had to pay extra to upgrade room. Be careful when packing stairwells are very tight . Difficult to navigate. Elevator available very tight, understandably not North American standards. "

"Great experience, they left flowers in my room for my wife. Great parking and would definitely recommend and definitely will return "

"Staff were the best anywhere. They were very helpful with information and anything needed. The hotel is not new or fancy but the authenticity and experience was beyond compare. There was a lot to see and do even for off season. Just a short train ride to Rome and then connections to Pisa, Naples, or other destinations. My husband and I have no complaints."

"Average but the receptionist was amazing "

"Very friendly and corteous staff. Nice pool. Great first floor restaurant. Nice setup overall"

"Despite this being our 4th visit to this hotel - tjere was no recognition of being a returning guest! We had 2 rooms booked - my room was covered in tjosands of ants in the bedroom and bathroom - it was unvlean and unhygienic- the reception changed my room and the sage did mot work - there was no welcome bottle of wine as previous years - as we were only booked 1 night we did no"

"The stay here far exceeded my expectations as a traveler from the US. With Fiuggi being a smaller town I didn’t expect the staff to know English that well but the in fact did!! They were more than happy to help me out, answer any questions I had, and meet all my accommodations. The hotel is easily the best 4 star hotel in the region, and the spa was the perfect cherry on top. I’ve never been to a spa before but this was easily one of the best and most fun experiences I’ve had as a solo traveler. The indoor pools had messaging water jets and the saunas were so spacious and clean. Additionally, the free hotel activities like riding through town on E-bikes were an absolute blast! I was fortunate to have Davide from the hotel show me around town and he was incredibly friendly and even showed me great spots to eat in town that only locals know about. I was here for 3 days and I can surely say I cannot wait to come back and bring my girlfriend with me. This hotel was an incredibly mature spot, with a gourmet restaurant and minimal kids, so there was never a time I was annoyed by another guest."

"Thw only problem we had was with the AC. We were there the first week of October and our rooms were warm. When we asked they told us it had not been turned on and they would do so. After going back and forth a few times we were told they just turned on the blower because in the ‘winter’ they don’t have AC. We did not have this issue traveling in Italy for over 25 days. It was strange and felt like they did not want to just tell us that from the beginning. Otherwise the hotel was lovely appointed."