"Exceptional stay at the Hyatt in Addis Ababa! The concierge staff were truly outstanding—assisting seamlessly with all of our transportation arrangements and offering excellent recommendations that made our visit so much easier and more enjoyable. The front desk team was equally impressive, accommodating an early check-in after a long journey and providing helpful suggestions for things to do and see in the city. The level of service was warm, professional, and genuinely welcoming throughout our stay. Highly recommend for anyone visiting Addis!"
"I had a wonderful stay at this hotel. The rooms were clean, comfortable, and beautifully maintained. The staff was incredibly friendly and helpful throughout my visit, making me feel welcome from check-in to check-out. The location was convenient, "
"I made a two room booking error while standing in front of the check-in desk (wrong date). The hotel staff support was horrible. When I reached out to Hotels.com for support, I was also disappointed with the vanilla answer. What was concerning was that hotels.com agents were not able to reach hotel stall through a telephone. I was standing in front of the reception desk and the phone never rang OR it was deliberately being ignored. When I offered to connect them through my cellphone it was rejected by hotels.com agents. Overall failure by both the hotel and hotels.com agents…."
"Overall, It’s a great place! The rooms are well maintained but the carpet looks a bit old and not very attractive to the eye. However, it still looks very clean and without any smell.
The breakfast is wonderful. I have found everything so tasty.
The lobby area is so cozy to sit for long.
The spa service is great. Staff in the spa area look so committed to maintain its quality. I have enjoyed the steam but I would rather have small bulb in the room. I didn’t find it very comfortable to sit in the dark with only small light from outside."
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