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"Clearly the location is terrific. The views of the Tower of London and of the Tower Bridge are exciting and the hotel maximizes them. The staff was helpful and courteous. Our frustration was on our first night when we could not rouse room service. We tried repeatedly for an hour. No one answered. Called 0. No one answered. We ended up going to Tesco to get food to heat in the oven in our suite. But the oven/stove did not work. We went to the front desk to ask for help. We were told someone would come up to our room. No one came. Tired from a day of travel, we ate a side salad and went to bed. We called again the next morning. Someone came up and fixed the problem. (It wasn’t that we couldn’t operated the light switches!)."

"Excellent overall but one of three elevators was out of service for our entire stay. Many of us just carried our luggage down several flights of stairs on checkout day because the wait for an open elevator was too long. Everything else was five stars. "

"The shuttle service to the airport was helpful and easy to find. If you were planning to go downtown Dublin you take the shuttle back to the airport and catch the bus downtown. The staff was very friendly and helpful. The room was clean and comfortable."

"This hotel exceeded all my expectations. The rooms were really clean and beautifully decorated. I also was upgraded to deluxe room with a loft sitting area. The tall windows opened so I could have a gentle breeze in and view the courtyard. It was stunning."

"Breakfast is distinctly average to bellow. Not terrible, not something you’d pay for if you’re not here for work like I was."

"A very convenient stat for the West end. Clean and comfortable hotel that works for a couple of days "

"Outdated "

"Bathroom was small and there was no separate section for shower; it was in the middle of the bathroom between sink and toilet separated by a shower curtain. Because the shower and sink share the same drain on the floor, there was always un unpleasant drain smell in the whole room. The location is really good - just a 3-minute walk to train station; 20 minutes to the downtown area and 5 minutes to the airport by train."

"very pleasant, helpful staff. Location was great"