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"The only issue was the hallway rug was dirty and needs replacing…..all else excellent"

"Perfect location! Nice and comfortable"

"This is a nice hotel, one block from the lungomare well kept and run by some great folks. The room was impeccably clean with a very nice balcony with views of the sea. The bed was good but had poly sheets."

"Great location on the beach among other six and seven story hotels. Likely was an elegant, refined hotel when it was built now slightly worn and out of fashion. With that said, the rate I paid was so low I was surprised how nicely kept the place is. Included in the very affordable rate was an extensive, very good breakfast Buffett that offered scrambled eggs, hard-boiled eggs, bacon, an array of meats, fruits, yogurts, breads, and pastries and coffee to order in a dining room with panoramic views of the Adriatic. That alone was worth Euro 15-20. The staff was exemplary."

"The staff were extremely friendly and helpful."

"When we arrived for our 5-night stay, personal issues only allowed for a 3-night stay. While we clearly understood the hotel's cancellation policy, hotel personnel Nicholas indicated any penalty would be waived at check-out for which we were incredibly thankful, so we proceeded to make our alternate plans. Unfortunately, the night before check-out we were advised we would need to pay for all 5 nights. We contacted Expedia who reached out to the hotel, but the penalty could not be waived as was clearly indicated at check-in by hotel personnel Nicholas. While Nicholas might have not had the authority to waive the penalty, we believe San Benedetto del Tronto Smeraldo should have honored what was conveyed at check-in. This disappointment obviously stained our stay at Smeraldo, making it very difficult to recommend this hotel going forward."

"Room and property is clean. Bed is horrible. Room AC doesn't work and room is way too hot. When you open window, emergency stairs RIGHT NEXT TO IT which makes intruder easily come in. Noise outside is very loud. Wall is too thin you can hear water flushing from next room or water piling up in the toilet very easily. Window doesn't have any screen. Staff got better towards our end of stay but hotel should've notified us of city wide water shut down ahead of time especially announcement was done 2+ weeks before our arrival. (To give us a choice to go somewhere else due to no water) We couldn't shower 2 days. First day, they we need to buy water from then to brush teeth 🙄 amenities: they sell EVERYTHING. and they close by. 23:00 so if you needed anything you are screwed. "

"Room good, bathroom needs updating "

"The staff was exceptional and the location was excellent but the hotel is really old and showing age. The beds were not comfortable. "