"La atención de todo el personal extremadamente amable y atentos, muy respetuosos y de verdad nos hicieron sentir como en casa. La atención del chef digna de destacarse también.
Lo negativo lamentablemente fue el hecho de que en Chillán había muchísimo humo de leña el cual se filtraba al hotel llenando los pasillos de este. Las habitaciones también con el aire enrarecido. Las alarmas de humo se activaron desde las 4am en adelante interrumpiendo nuestro descanso las dos noches que estuvimos. La segunda noche nos dimos cuenta que había una puerta abierta en las escaleras y al cerrarla después de unas horas bajó la cantidad de humo. Sugeriría instalar extractores de aire en cada piso y además un purificador por habitación o uno de mayor capacidad por piso. También notamos que cambiaron Los colchones y los de ahora sí que son mucho más cómodos, solo queda cambiar las almohadas por unas más confortables y no tan altas.
De nuevo muchas gracias por el trato cordial."
"Only reason I say 4 stars is because there happened to be a company that rented the complex.
The music was was very loud at all times of the day and late night.
Also the alcohol consumption got a bit out of had.
Otherwise, the service was extremely good, friendly and great breakfast. The location is extremely secluded. "
"We didn't stay there because owner didn't give us any way to get in, and we couldn't get in touch with them despite vrbo also trying to contact them. Apparently they left with our money and left us with no where to stay."
"Hotel muito acolhedor, funcionários super simpáticos, café da manhã maravilhoso, menu com pratos saborosos!! Enfim, voltarei, não tenho uma reclamação, obrigado pela estadia agradável🙏"
"Poor communication, the property has damaged doors, broken floor tiles and filthy stained couches. No towels you have to rent them per day and nowhere did it say on the booking that you had to pay for them. It’s a real shame as it has lots of potential but poorly kept and not very well managed. With has issues with gas not working and power going out only at our property for over 6 hours. The only saving grace is that the wood heater worked really well and there was enough wood to use. "