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"Not enough space to explain how wonderful this place is. When I vacation in Puerto Rico, this is the only place I'm staying at!!!!"

"The room and hallway had a bad musty odor. Too bad because the bed was comfortable."

"Beautiful and nostalgic location. Very Frank Sinatra like. Established in 1958 and parts of the room were in need of repair and showed it. No water in San Juan impacted the pool. Pool staff was great; however, towels and chair covers were stained.Not what I expected from this hotel. Staff was notvthe friendliest in many cases, especially when checking in, felt like we were bothering when asking for service. This seemed to be the case throughput the libby and bars. Ckeaning crew and the tewm was the total opposite. Very attentive and welcoming. Very hit and miss. On the positive sid3, I strongly recommend the Meat Market restaurant, felt like all the good servers were in this location. The pizzeria was also great. Make your own decision, but felt the hotel has lots of potential for growth and needs to work together to provide a better experience for traveler's. Tourism is critical for this economy, surprised to see the poor customer servuce at times. Expected better for the premium paid. Will consider other locations to compare next time."

"Venue itself was really nice. The casino was fun...I even won a little. Pool and beach access was awesome. Parking was a breeze and accessible. food was kinda mid. Breakfast buffet was ok at best. The two free drinks at Happy Hour was really nice."

"Great location: Near trail, shopping, and dining."

"From check in to the staff and the pool all was great "

"I'll start with positives: room was cleaned every day. Food at the restaurants was good. The cleanliness of the pool and surrounding area was definitely a big issue. We got to the hotel and Thursday night and Friday pool was very clean but after that it wasn't touched. By Monday you had plastic cups sunk at the bottom of the pool, lots of sand, napkins floating etc. I brought it up on Saturday to the staff with the hopes that they would clean it but we left the property without anyone touching it."

"Excelente ubicación, le doy 10 en limpieza. Facilidades excelentes también. "

"Ernesto at check was beyond helpful. Cleared up a mixup with our reservation in no time. The entire resort is fantastic! The adult pool needs to be refurbished a bit, but was very serene for relaxing. Overall an excellent stay!"