"The day before my stay, I contacted the property via WhatsApp to confirm check‑in details. I was told everything was fine and to call again once I arrived onsite. About ten minutes later, they messaged me saying they did not have the room type I had booked and fully paid for months in advance. They gave me no alternative solution and simply told me to cancel through Expedia — even though the booking clearly stated that cancellation would result in most of the payment being withdheld. I tried...

"Good"

"Le was there waiting for me gave me the key. She showed me everything so I can get to the room without any difficulty. The room was spacious, clean and everything worked excellently. I had a wonderful time staying in this room and definitely will reserve it again next time."

"This apartment is in the Mermaid Seaside Hotel building, but it is privately owned and not a part of the Hotel. If on check in, you go to reception, they will tell you “ it’s nothing to do with us ! “ If you have any mobility problems, then you should not book this .. it’s up on a steep incline, and then a further approx 20 steps before you can reach reception ! See photo from Street View The apartment is very dirty, and a danger hazard with plug sockets hanging off the walls, light switches...

"Overall the room is acceptable except there were many ants running around."