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"The hot spring waters are excellent. It is quiet and they were very accommodating our early check in "

"Gorgeous and spacious room. Very inviting onsen area, even in the pouring rain. Nice touch that outfits are provided to walk to the onsen, and it was a long distance from my room. Expensive but delicious meal at the French restaurant. Breakfast was plentiful but they need more than one coffee machine; there was always a line of people waiting. The hotel has beautiful grounds and landscaping, with great views of the lake, which I saw only through windows, sadly, as it never stopped raining during my whole visit. :-("

"The Staff is awesome! They go above and beyond before your arrival if you have questions and are traveling to Japan for the first time. The service is excellent. Fujiyama Terrace food is delicious. The Thomas the train rooms was so much fun. We especially loved the free shuttle bus to many local nearby sites and stations - this was a pleasant surprise. Convenience to the fujiQ bus and fujiQ amusement park made this trip so easy. And, waking up to the view of mt. Fuji is the best part. Thank you! "

"It’s very close to Hakone station, beautiful views, Japanese food was very delicious. "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"The hotel is very quiet. The hotel is old but they keep it very clean. The best part is that we get to see Mount Fuji in our room and from the outdoor onsen. There are 1 cold water tank and 4 types of onsen for women, 2 outdoor, 2 indoor. The onsen is very nice. Staff members are very friendly. One of them can speak Cantonese. This hotel is recommended. I definitely will book this hotel next time when I come back to Fujikawaguchiko."

"Very close to the station and bus stops and convenient."

"Overall the hotel was very clean and comfortable. Good access from the train station. A variety of restaurants close by. It would be perfect if there is a direct access bridge between the car park and the lobby."