"I recently stayed here for several nights and overall had a positive experience. Things didn't start out that way, as the first room I was assigned was really grim. There was an awful smell coming from the carpet (similar to wet dog) and permeated the entire space and bathroom. In addition, the toilet was running and didn't have a functioning flush. I was really hesitant to approach the front desk and complain, as am usually not a picky or confrontational person. However, I had nothing to lose...
"We have stayed at Harmony Ridge before and have not been disappointed with both our stays. The rooms are spacious and clean. The staff are very nice and the breakfasts was delicious."
"The property has no staff or management on-site overnight. We checked in as normal but when we returned at 11 pm our room cards would not work. We rang the button outside the office - you could hear the phone ringing for two minutes, then it disconnected. Tried that more than a few times. Also called the phone number to reach the hotel several times - also no answer. Called Expedia, they could not reach hotel staff. Expedia attempted to get us another hotel room in Nevada City, no other hotels...
"We really enjoyed our stay here and plan on staying here again if we travel to the area. Gave staff helpfulness 3 stars because there is no staff on site. Check in is done digitally and you're given an access code for the room."