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"A/C not working. It took hours for a technician to arrive and said he fixed the issue but it was very warm all night. Parking terrible and very difficult to get into the hotel. The restaurant manager ( Loic Lavaud) was the best part of the stay. He tried to help with the air conditioner which is not his job but no maintenance available. He was extraordinarily kind and helpful. He allowed us to have a wonderful meal in his restaurant even though we were late arriving due to the maintenance issue. He went above and beyond his duties. He also was helping the front desk person,there were two wedding parties at the hotel with one front desk short staffed. The restaurant manager needs a raise and job security. "

"Good service, excellent breakfast, close to the lake."

"Room was very clean Hotel overall is old but clean Staff helpful"

"Inexpensive and simply very good. "

"Good value hotel in Biel. Breakfast included. They have a parking offer for 15.- per day close by, better than playing 2.20 per hour for public spots in the streets close to the hotel. Recommended."

"Very nice small hotel about 12 minutes away from Biel. Recommended. Free parking and reasonable price. Note their restaurant is closed on Mondays and Tuesdays, but there is a very nice restaurant 2 minutes away called Bahnhof but closed on Wednesdays and Thursdays!"

"Amazing "

"Staff was very accommoding & friendly from the reception desk to the staff in the dining room & cleaning staff. Rooms need a little more attention. Carpet was extremely dirty in some spots & there was a pervasive odor throughout the room-not certain if smoke or mildew-maybe both. Otherwise, would definitely use this hotel & its wonderful staff."

"This is a charming old hotel in the old town. The room and bathroom were spacious, clean and comfortable with good facilities. Breakfast was excellent. On site parking was a real bonus. The hotel messaged us in advance to let us know about potential disruption from works to the gas main in the road outside."