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"Beautiful hotel. The view on the balcony was superb. Staff were super friendly and helpful. Would definitely come back. "

"The room was well kept and clean. Very close to the train station and the breakfast was excellent!"

"Nothing to complain about. "

"Wonderful location, nice view"

"Excellent resort "

"Truly outstanding! Everything—from the exceptional staff and top-notch service to the excellent amenities—exceeded expectations. I even accidentally left my pants behind, and they graciously shipped them to my next hotel at no cost. Now that's incredible service!"

"I like the free coffee, free ramen, free ice-cream, free yakult and free parking. Check-in and check-out are automated and easy. "

"Great hotel. New and clean rooms. Roomy for Japan. Staff are extremely friendly and helpful. Great breakfast buffet on the ground floor that serves both western and Japanese food. "

"Hotel provided clear instructions to find the reception (perhaps this was in response to the people who had issues finding it - we had no problems getting from the Odawara Shinkansen platform to the Hotel reception). Friendly staff, clean modern facilities. Comfortable bed and great buffet breakfast with plenty of Japanese style foods. Rooftop footbath is excellent - very relaxing and great view. Super convenient to public transport and great base for exploring Hakone. "