"Extremely disappointed. Advertised as one thing (apparently Hotels.com won’t let me say what, so I have had to re word my initial complaint), when I checked in, I was given something completely different. Suffice to say, when I booked I was not expecting to be staying in a bedroom in someone’s house. Unable to get a refund dispute the proof I supplied that the booking was misrepresented. Please avoid Hotels,com are fantastic, had countless enjoyable experiences when booking with them. This...

"Property is not inhabitable in the heat, we were due to stay during the heatwave and unfortunately as the entire side of the property is glass and how it faces, it gets even warmer in the evening as the sun comes round. We had taken tower fans with us in preparation but unfortunately due to travelling with a very small baby and a toddler we were not able to stay at the property more than a few hours as our baby became distressed in the temperature. Disappointed at the response from the host...