"This hotel is absolutely gorgeous. The historical charm was kept & you feel welcome & a bit in awe upon entrance.
The location is great- walking distance to the downtown Cleveland attractions. There is parking nearby but I used the valet service. (They were prompt, friendly and courteous.)
Everyone we encountered was friendly & kind. The gentleman who checked me was amazing. We had a great experience with Mia at the bar. Ana when we checked out was adorable, efficient & hilarious. The lady who made our coffees was excellent. I cannot say enough about the employees. They were a breath of fresh air after a couple of recent, subpar Marriott experiences (most notably at the Dearborn Inn)
I look forward to staying at this property again."
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