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"Great view of Mount Fuji just from the hotel room and restaurant. wing we stayed are spacious but need updates as there are not enough electric outlets and no USB plugs. Service is great and suggest add breakfast to your booking as it is really good deal."

"Awsome location excellent views of the lake and Fuji (if the weather permits). Best place in town."

"My husband and I would come back here in a heartbeat. We were blown away with the breaktfast and dinner each day. We were so stuffed and impressed by the presentation. We booked the private baths without any issues and we were lucky that each time it was available for us. The staff was so nice and welcoming. They picked us up from the train station and drove us to the closest bus station on our free day in Hakone, we thought that was very helpful because walking to the station would be impossible. "

"Lovely place to stay with incredible food. It does rain a lot in Hakone but it is nice to just stay at the resort in a downpour. The staff was so helpful and the food was superb. Would highly recommend this. "

"We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond. "

"This place is beautiful, comfortable, easily accessible. Staff is very friendly and efficient. The hotel is stunning, with lovely views. Couldn't recommend more, it was the most beautiful relaxed experience I've ever had. "

"Amazing food, clean, friendly staff, private onsen"

"Comfortable business hotel conveniently located. Only complaint is lack of a guest lounge or a useable common space. Those benches facing the check-in counter do not count."

"Truly an amazing hotel with lovely views and a great staff. Great restaurant, excellent rooms, beautiful town."