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"Very good ！"

"Everything was excellent. Only one suggestion, maybe add a coffee machine in the lobby. "

"This was a beautiful property and the different onsen options were great, we tried them all out and felt rejuvenated and relaxed for the rest of our trip. The buffet was great and our room was beautiful and comfortable. "

"this hotel is very good ,very clean and staff are very kind and polite"

"This was our second stay at this fabulous, historic hotel. Food was extraordinary and the staff is terrific. The maitre de was very welcoming and gracious. Front desk staff and support staff are top notch. Well located and just a very meaningful visit. "

"Beautiful place! Super clean and comfortable! "

"The room was large and clean. There was enough space for a family and I would come back again with a group. "

"Staff very friendly! Spend the extra money for the onsen in the room and for the buffet dinner! They are both worth every penny! We can’t wait to go back. The only downside was the bed/futon and bean pillows. The bed and pillow was uncomfortable and my husband didn’t like the futon and he sleeps on the floor every night. The “Las Vegas” was ok but many machines were down. Loved the pipe organ!!"

"Friendly staff, nice facilities "