"The building is beautiful from the outside, but it is in desperate need of maintenance and renovation on the inside.
The only positive aspects of my stay were the breakfast buffet, which was excellent, and the housekeeping staff. The cleaning team did an outstanding job and kept the rooms clean and well maintained throughout my stay.
Overall, despite a few positive points, I would not consider this a true four-star hotel and would not choose to stay here again."
"Ermua is a thriving community where we felt really safe when out at night.
The hotel is central with lovely rooms and fabulous staff. The hotel bar is welcoming and popular with local people. The bar serves a selection of tapas which are great. We would definitely stay again if in the area."